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Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions
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Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)
Revision as of 22:10, 9 June 2011
, 9 June 2011→No Email or Telephone Support or Support Response Time
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== No Email or Telephone Support or Support Response Time == | == No Email or Telephone Support or Support Response Time == | ||
in case somebody faxes, you, emails you or calls you for support: | in case somebody faxes, you, emails you or calls you for support: | ||
# create a get satisfaction topic for them with the problem in their words copied from the email and tag it "'''via email'''" in addition to normal tags and with a subject [FROM X] where X is the person's first name or whatever name makes sense that doesn't personally identify them! | # create a get satisfaction (gs) topic for them with the problem in their words copied from the email and tag it "'''via email'''" in addition to normal tags and with a subject [FROM X] where X is the person's first name or whatever name makes sense that doesn't personally identify them! | ||
# create a reply to the GS topic in step 1 with a solution | # create a reply to the GS topic in step 1 with a solution | ||
# write them an email pointing to the GS topic you created | # write them an email pointing to the GS topic you created | ||
=== gs topic for people who email === | === 1. gs topic for people who email === | ||
subject: '''[from Kelly] How do I get Thunderbird to work with flibbybet.com mail provider''' | subject: '''[from Kelly] How do I get Thunderbird to work with flibbybet.com mail provider''' | ||
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<b>END QUOTE</b> | <b>END QUOTE</b> | ||
=== and then immediately post a reply === | === 2. and then immediately post a reply === | ||
Hi Kelly: | Hi Kelly: | ||
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fill in solution | fill in solution | ||
=== and then send an email with a link to the GS topic to respond to folks who email === | === 3. and then send an email with a link to the GS topic to respond to folks who email === | ||
'''Subject''': pls check out possible TB solution at short url e.g. http://gsfn.us/t/2arx5 and reply there if you still have a problem WAS:Re: How do i modify my email signature | '''Subject''': pls check out possible TB solution at short url e.g. http://gsfn.us/t/2arx5 and reply there if you still have a problem WAS:Re: How do i modify my email signature | ||