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Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions
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which attempts to pull together your problems into a cohesive support topic that the community including myself can focus on to solve your problem. Please reply on the "summary topic". | which attempts to pull together your problems into a cohesive support topic that the community including myself can focus on to solve your problem. Please reply on the "summary topic". | ||
== When people complain about response time == | |||
Hi All: | |||
<b>A Gentle reminder: Thunderbird is a free and open source project:</b> | |||
First, thank you for sending us your issue with Thunderbird and I'm sorry that you are experiencing a problem. We do want to help. As free software, Thunderbird is supported by a volunteer community and therefore doesn't provide email or fax or phone support or a service level agreement or any guaranteed support response time. | |||
Thunderbird is a free and open source project and support like writing and documenting the code is done by a mostly volunteer community; i.e. community support is the "official" support; there is no other kind of support other than community support! | |||
<b>Support is done by volunteers who are often overloaded:</b> | |||
The number of users is large but the actual number of contributors i.e. those who help document, support, design and test Thunderbird is much, much smaller. As a result, community support contributors are overloaded. | |||
This means that sometimes bugs, support requests and documentation requests are missed like this one was. | |||
<b>Try Searching first:</b> | |||
Please help out the community in the future: | |||
by first doing a search for your problem in our support forum and our support knowledge base (well over 50% of community support requests already have answers in our support forum, support knowledge base or elsewhere on the internet): | |||
http://support.mozillamessaging.com/en-US/search | |||
http://getsatisfaction.com/mozilla_messaging/ (type in the search box in the top right) by giving as much detail in your support requests as possible | |||
Please consider "giving back"/"paying forward" by helping support the Thunderbird community in any way you can including supporting other users, modifying and writing documentation, testing beta builds, etc. | |||
<b>Possible answers to your specific questions</b> | |||
==Add-ons install/uninstall doesn't work== | ==Add-ons install/uninstall doesn't work== | ||