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==Outputs== | ==Outputs== | ||
===Weekly report in planning meeting=== | ===Weekly report in planning meeting=== | ||
* When: Every Wednesday. | * '''When:''' Every Wednesday. | ||
* Focus: New issues on all channels, especially actionable ones. This means that after releases, it's mostly major reports of things we should fix and outside releases it's mostly extensions/sites breaking or malware reports. | * '''Focus:''' New issues on all channels, especially actionable ones. This means that after releases, it's mostly major reports of things we should fix and outside releases it's mostly extensions/sites breaking or malware reports. | ||
* How do I get on this list: Go to the Planning meetings [https://wiki.mozilla.org/Firefox/Planning] | * '''How do I get on this list:''' Go to the Planning meetings [https://wiki.mozilla.org/Firefox/Planning] | ||
===Weekly reports in Aurora/Beta meetings=== | ===Weekly reports in Aurora/Beta meetings=== | ||
* When: In the appropriate meeting as needed. | * '''When:''' In the appropriate meeting as needed. | ||
* Focus: If channel-specific issues show up in feedback. | * '''Focus:''' If channel-specific issues show up in feedback. | ||
* How do I get on this list: Go to the Aurora/Beta meetings [https://wiki.mozilla.org/Firefox/Aurora] [https://wiki.mozilla.org/Firefox/Beta] | * '''How do I get on this list:''' Go to the Aurora/Beta meetings [https://wiki.mozilla.org/Firefox/Aurora] [https://wiki.mozilla.org/Firefox/Beta] | ||
===Support report=== | ===Support report=== | ||
* When: As needed, definitely after every new release. | * '''When:''' As needed, definitely after every new release. | ||
* Focus: Presenting overall user concerns and issues with a version of Firefox to a larger base. The main reason that these take a while to do as we try to have fully investigated issues and all the details when we post. | * '''Focus:''' Presenting overall user concerns and issues with a version of Firefox to a larger base. The main reason that these take a while to do as we try to have fully investigated issues and all the details when we post. | ||
* How do I get on this list: Sign up here: [https://mail.mozilla.org/listinfo/sumo-report] | * '''How do I get on this list:''' Sign up here: [https://mail.mozilla.org/listinfo/sumo-report] | ||
===Weekly desktop report=== | ===Weekly desktop report=== | ||
* When: Every week, in the weekly desktop report, we'll start putting a quick summary of support trends we're noticing. | * '''When:''' Every week, in the weekly desktop report, we'll start putting a quick summary of support trends we're noticing. | ||
* Focus: It's not meant to be fully comprehensive but just provide an overview of the kinds of issues users are more likely than usual to be seeing each week. | * '''Focus:''' It's not meant to be fully comprehensive but just provide an overview of the kinds of issues users are more likely than usual to be seeing each week. | ||
* How do I get on this list: Email Laura Mesa (lmesa@mozilla.com) | * '''How do I get on this list:''' Email Laura Mesa (lmesa@mozilla.com) | ||
===RRRT list=== | ===RRRT list=== | ||
* When: As needed. | * '''When:''' As needed. | ||
* Focus: If an issue suddenly spikes (an extension update broke a major site for a lot of people), we'll email the RRRT list where it'll get immediate QA/driver attention. We do this for issues that can't wait until the next major report. We also notify this list of anything that shows up post releases. | * '''Focus:''' If an issue suddenly spikes (an extension update broke a major site for a lot of people), we'll email the RRRT list where it'll get immediate QA/driver attention. We do this for issues that can't wait until the next major report. We also notify this list of anything that shows up post releases. | ||
* How do I get on this list: Sign up here: https://mail.mozilla.org/listinfo/rrrt | * '''How do I get on this list:''' Sign up here: https://mail.mozilla.org/listinfo/rrrt | ||
==Known gaps and actions== | ==Known gaps and actions== | ||