Support/FeedbackProcess: Difference between revisions

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This document describes how we collect feedback, issues and concerns about Firefox Desktop from users and communicate it back to the rest of Mozilla. There are two main sections here: Data sources and Outputs. The Data sources are where we're currently gathering information. The Outputs are the various places that we're reporting this out.  
This document describes how we collect feedback, issues and concerns about Firefox Desktop from users and communicate it back to the rest of Mozilla. There are two main sections here: Data sources and Outputs. The Data sources are where we're currently gathering information. The Outputs are the various places that we're reporting this out.  
==How this affects you==
==How this affects you==
If you're interested in what our users are saying about desktop Firefox (in particular, what problems they are having with the product) you can sign up for the appropriate report.  If there's a focus that we're missing that you're particularly interested in, please let Cheng know and we'll work on customising something that meets your needs.
If you're interested in what our users are saying about desktop Firefox (in particular, what problems they are having with the product) you can sign up for the appropriate report.  If there's a focus that we're missing that you're particularly interested in, please let Cheng (cww@mozilla) know and we'll work on customizing something that meets your needs.
If you're collecting feedback from a data source or you know of a data source that we should integrate, please let us know.
If you're collecting feedback from a data source or you know of a data source that we should integrate, please let us know.
==Data sources==
==Data sources==
===SUMO (forums)===
===SUMO (forums)===
Confirmed users
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