Mobile Support Project Page: Difference between revisions

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Mobile Support Project Page (view source)

Revision as of 23:01, 3 August 2011

421 bytes removed ,  3 August 2011
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This plan describes the scope and schedule of tasks to make Android a top tier platform on SUMO.
This plan describes the scope and schedule of tasks to make Android a top tier platform on SUMO.
=Optimize for Small Screens=
Optimize Knowledge Base articles for mobile by replacing appropriate multi-screen shots and mobile feature videos with animated gifs. The view of forum questions should be optimized for mobile devices.
[[Image:Forums_mobile.png|250px]]
{| border="1" style="border: 2px solid rgb(0, 0, 0); border-collapse: collapse;"
{| style="width: 800px; font-size: 14px; line-height: 1.2;" class="fullwidth-table sortable"
|-
|style="font-weight: bold; background: #DDD;" | Priority
|style="font-weight: bold; background: #DDD;" | Issue
|style="font-weight: bold; background: #DDD;" | Status
|style="font-weight: bold; background: #DDD;" class="unsortable"| Notes
|-
|3
| Fix mobile view of mozilla.com/mobile
| Fixed
| [https://bugzilla.mozilla.org/show_bug.cgi?id=672863 filed 672863]
|-
|3
| Fix mobile view of support forums
| NEW
| [https://bugzilla.mozilla.org/show_bug.cgi?id=675801 675801]
Need to update this bug with different screen shots and focus on the individual post screen to help the most users.
|-
|3
| Replace Awesome screen 700px wide screenshot with 250px wide animated gif
| 50% complete
| [https://support.mozilla.com/en-US/gallery/image/7931 gallery image]
|-
|3
| Replace 700px wide install screenshot with 250px wide animated gif
| 20% complete
|<br>
|-
| 3
| Replace Getting Started with Firefox Mobile video with animated gif
| 30% complete
| [https://support.allizom.org/en-US/kb/how-do-i-use-awesome-screen test animation]
|}


=Expand Self-Service Support Content=
=Expand Self-Service Support Content=
The following screenshot shows the existing Mobile knowledge base articles, color coded according to Topics.
This plan proposes development of the following new mobile support articles.
[[Image:Mobile_support.gif]]
 
These topic areas map to the existing topics for Desktop platforms. This comparison shows that we need to improve the number of articles in the following topics: Troubleshooting, Privacy & Security, and Advanced.
[[Image:Desktop_support.gif]]
 
This plan proposes the following new mobile articles (red bullets) to bring the Mobile knowledge base for Android on par with the knowledge base articles for desktop:
[[Image:Mobile_articles.gif]]


{| border="1" style="border: 2px solid rgb(0, 0, 0); border-collapse: collapse;"
{| border="1" style="border: 2px solid rgb(0, 0, 0); border-collapse: collapse;"
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| 0% complete
| 0% complete
| <br>
| <br>
|-
| New to Firefox Mobile
| How do I use Android buttons with Firefox?
| 0% complete
| <br>
|-
|-
| Common Questions
| Common Questions
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|-
|-
| Troubleshooting
| Troubleshooting
| I can't download Firefox Mobile to my Device.
| How do I uninstall/reinstall?
| 0% complete
| 0% complete
| <br>
| <br>
Line 87: Line 34:
| Privacy and Security
| Privacy and Security
| How do I clear the browser cache?
| How do I clear the browser cache?
| 0% complete
| 0% complete : hardware settings, manage applications
| <br>  
| <br>  
|-
|-
| Privacy & Security
| Privacy & Security
| Ho do I clear recent history?
| Ho do I clear recent history?
| 0% complete
| 0% complete : Clear Mobile History add-on
| <br>
| <br>
|-
|-
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| Privacy & Security
| Privacy & Security
| How do I tell Firefox Mobile to forget my password?
| How do I tell Firefox Mobile to forget my password?
| 0% complete
| 0% complete Settings > Preferences
| <br>
| <br>
|-
|-
| Privacy & Security
| Privacy & Security
| How do I control pop-ups and ads in Firefox Mobile?
| How do I control pop-ups in Firefox Mobile?
| 0% complete
| 0% complete (site options button, clear site prefs, reload page)
| <br>
| <br>
|-
|-
| Using Firefox Mobile
| Using Firefox Mobile
| How do I set my Preferences?
| How do I control ads in Firefox Mobile?  
| 0% complete
| 0% complete ad blocker add-on
| <br>   
| <br>   
|-
|-
Line 123: Line 70:
| How do I use mobile personas?
| How do I use mobile personas?
| 0% complete
| 0% complete
| <br>  
| <br> personas add-on
|-
|-
| Advanced
| Advanced
Line 155: Line 102:
See the [https://wiki.mozilla.org/Support/Article_Tracking#Updates_for_Firefox_6 Article Tracking] page for status.
See the [https://wiki.mozilla.org/Support/Article_Tracking#Updates_for_Firefox_6 Article Tracking] page for status.


=Paths to Mobile Support=
=Optimize for Small Screens=
 
Optimize Knowledge Base articles for mobile by replacing appropriate multi-screen shots and mobile feature videos with animated gifs. The view of forum questions should be optimized for mobile devices.
 
[[Image:Forums_mobile.png|250px]]
 
{| border="1" style="border: 2px solid rgb(0, 0, 0); border-collapse: collapse;"
{| style="width: 800px; font-size: 14px; line-height: 1.2;" class="fullwidth-table sortable"
|-
|style="font-weight: bold; background: #DDD;" | Priority
|style="font-weight: bold; background: #DDD;" | Issue
|style="font-weight: bold; background: #DDD;" | Status
|style="font-weight: bold; background: #DDD;" class="unsortable"| Notes
|-
|3
| Fix mobile view of mozilla.com/mobile
| Fixed
| [https://bugzilla.mozilla.org/show_bug.cgi?id=672863 filed 672863]
|-
|3
| Fix mobile view of support forums
| NEW
| [https://bugzilla.mozilla.org/show_bug.cgi?id=675801 675801]
Need to update this bug with different screen shots and focus on the individual post screen to help the most users.
|-
|3
| Replace Awesome screen 700px wide screenshot with 250px wide animated gif
| 50% complete
| [https://support.mozilla.com/en-US/gallery/image/7931 gallery image]
|-
|3
| Replace 700px wide install screenshot with 250px wide animated gif
| 20% complete
|<br>
|-
| 3
| Replace Getting Started with Firefox Mobile video with animated gif
| 30% complete
| [https://support.allizom.org/en-US/kb/how-do-i-use-awesome-screen test animation]
|}
 
 
=Improve Paths to Mobile Support=
Creating clear and intuitive paths to mobile support is an important part of making Android a top tier platform on SUMO. The web pages in this section should be updated to provide the best experience for Android users who need support.  
Creating clear and intuitive paths to mobile support is an important part of making Android a top tier platform on SUMO. The web pages in this section should be updated to provide the best experience for Android users who need support.  


Mluna
Confirmed users
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Retrieved from "https://wiki.mozilla.org/Special:MobileDiff/336090"

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