Confirmed users
1,424
edits
Support/Weekly Meetings/Notes 2011-10-10: Difference between revisions
Jump to navigation
Jump to search
Support/Weekly Meetings/Notes 2011-10-10 (view source)
Revision as of 16:27, 10 October 2011
, 10 October 2011no edit summary
No edit summary |
No edit summary |
||
| Line 22: | Line 22: | ||
*We promoted mbrubeck, rnuman and greasemonkey to KB reviewers | *We promoted mbrubeck, rnuman and greasemonkey to KB reviewers | ||
*[[Support/KB/Meetings/2011-10-10|KB Editors meeting after this meeting.]] | *[[Support/KB/Meetings/2011-10-10|KB Editors meeting after this meeting.]] | ||
* The change from "rejected" to " | * The change from "rejected" to "deferred" in the KB review process changes the dynamics of interaction. It's a great change and a good example for how simple things can make a big difference. | ||
== Mobile == | == Mobile == | ||
== Services == | == Services == | ||
* Waiting for the Sync-mageddon post-morten. | * Waiting for the Sync-mageddon post-morten. | ||
* Cause: Instant Sync in Firefox 7 ended up creating and spike of usage. Firefox 7+ queries the servers more often because of the new feature. The Fx7 adoption created a server overload ending in users getting a 503 error every now and then impacting in the user perception. | ** Cause: Instant Sync in Firefox 7 ended up creating and spike of usage. Firefox 7+ queries the servers more often because of the new feature. The Fx7 adoption created a server overload ending in users getting a 503 error every now and then impacting in the user perception. | ||
* The team was working | ** The team was working on improving and optimizing the client code while increasing the capacity of our servers. Now we are preparing. | ||
* As a consistency plan we worked in the communication of the Status Page and updated SUMO articles to point to the page. | ** As a consistency plan we worked in the communication of the Status Page and updated SUMO articles to point to the page. | ||
* | ** Ibai to share post-morten as soon as it's out. | ||
* Ibai to share post-morten as soon as it's out. | |||
== Support Forum == | == Support Forum == | ||
== Live Chat == | == Live Chat == | ||