Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions

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Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)

Revision as of 22:04, 22 February 2012

345 bytes added ,  22 February 2012
→‎Inbox or email disappeared
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0.  double check the email wasn't deleted from another device using IMAP e.g. mobile like iPhone or another computer or using a web browser and webmail
0.  double check the email wasn't deleted from another device using IMAP e.g. mobile like iPhone or another computer or using a web browser and webmail


1. uninstall and re-install Thunderbird (this won't affect your TB email in your TB profile; the TB profile is an a different directory than your Thunderbird program), perhaps there was a mess-up your installation which causes email to disappear
1. Perhaps you have accidentally configured Thunderbird not to show your email!
Perhaps the following will show it again:


2. <a href="http://support.mozillamessaging.com/en-US/kb/inbox-or-other-folder-full?s=compact+folder&as=s#w_compact-one-or-more-folders">compact</a> and re-index (right click <b>Properties and then Repair Folder</b>) the inbox and any other folders that have disappeared.
<b>Thunderbird Menu | View | Folders All </b>


3. *briefly*  try turning off anti-virus and your firewall (why? because anti-virus and firewall can block Thunderbird and email especially after an upgrade)
2. Perhaps it's caused by a Thunderbird add-on
Try Thunderbird Safe Mode by following these instructions:
https://support.mozillamessaging.com/en-US/kb/Safe-Mode


4. If the above doesn't work <a href="http://support.mozillamessaging.com/en-US/kb/using-multiple-profiles?s=profile&as=s">create a new TB profile</a> and re-add the account and re-get the messages from IMAP (if they are still on the copper.net server) or <a href="http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird#Mail">transfer them from a TB profile backup</a> (if  you have one)
If you can see your email in TB Safe mode, it's a Thunderbird add-on problem, try re-enabling your Thunderbird Add-ons one at a time in Tools | Add-ons


5.If the above doesn't work, copy and paste the output of <b>Help | Troubleshooting Information </b> into a new reply on this thread
3. <a href="http://support.mozillamessaging.com/en-US/kb/inbox-or-other-folder-full?s=compact+folder&as=s#w_compact-one-or-more-folders">compact</a> and re-index (right click <b>Properties and then Repair Folder</b>) the inbox and any other folders that have disappeared.
 
4. *briefly*  try turning off anti-virus and your firewall (<a>href="http://thunderbirdtweaks.blogspot.com/2011/07/anti-virusfirewall-programs.html">why? because anti-virus and firewalls can block Thunderbird and email especially after an upgrade</a>)
 
5. If the above doesn't work <a href="http://support.mozillamessaging.com/en-US/kb/using-multiple-profiles?s=profile&as=s">create a new TB profile</a> and re-add the account and re-get the messages from IMAP (if they are still on the copper.net server) or <a href="http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird#Mail">transfer them from a TB profile backup</a> (if  you have one)
 
6.If the above doesn't work, copy and paste the output of <b>Help | Troubleshooting Information </b> into a new reply on this thread


==Setting attachments to editable==
==Setting attachments to editable==
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