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Support/Kitsune/Features/AAQ-Process: Difference between revisions
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*# Articles and Discussion Threads will open in a new window | *# Articles and Discussion Threads will open in a new window | ||
*# Articles and Discussion Threads will open in the same window. User will hit the “Back” button. Hitting the “Back” button is not a taboo. The process will retain the user’s product and topic choice, and the recommended articles list | *# Articles and Discussion Threads will open in the same window. User will hit the “Back” button. Hitting the “Back” button is not a taboo. The process will retain the user’s product and topic choice, and the recommended articles list | ||
*# Articles opening in a overlay box? | |||
* What's the experience of a new user compared to a returning user? | * What's the experience of a new user compared to a returning user? | ||
** Exactly the same. If users feel the need to ask a new questions multiple times throughout a short period of time, we have failed in our job. The AAQ should be something the user does rarely | ** Exactly the same. If users feel the need to ask a new questions multiple times throughout a short period of time, we have failed in our job. The AAQ should be something the user does rarely | ||