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Firefox/Channels/Meetings/2012-07-24

2,524 bytes added, 20:47, 24 July 2012
Support
== Support ==
* Q: We think unthrottling would only be blocked on analyzing more feedback from input/sumo - how useful would a couple of more days be?
 
Top Issues:
 
'''Stability''' -
* Hanging, crashing, not responding and excessive system load. The issue is muddied by the Flash issues. [https://support.mozilla.org/en-US/questions/932544]
* There are quite a few reports from these users that the issue was NOT happening in 13 [https://input.mozilla.org/en-US/?q=crash+13&product=firefox&version=14.0.1&sentiment=sad&page=1].
* Many indicate that having multiple tabs open is a significant contributor [https://input.mozilla.org/en-US/?product=firefox&sentiment=sad&date_end=2012-07-24&date_start=2012-07-17&q=%28%28freeze%29|%28crash%29|%28unresponsive%29|%28freezing%29|%28crashing%29|%28crashed%29|%28froze%29|%28froze%29%29+tab&version=14.0.1&page=1]
* Around a 20% increase in mentions of crashes, freezing, or unresponsiveness in 14.0.1 compared to 13.0.1 [https://input.mozilla.org/en-US/?q=%28freeze%29|%28crash%29|%28unresponsive%29|%28freezing%29|%28crashing%29|%28crashed%29|%28froze%29|%28froze%29&product=firefox&version=13.0.1&date_start=2012-06-15&date_end=2012-06-22&sentiment=sad]
* Firefox 14.0.1 seems to crash with Bit Defender installed. Does not happen in 15 Beta. [http://forum.bitdefender.com/index.php?showtopic=35932&st=0][https://support.mozilla.org/en-US/questions/932641#answer-354451]
 
'''Netflix on Mac'''
* This is still one of our top issues for the week. [https://input.mozilla.org/en-US/?q=netflix&product=firefox&version=14.0.1&date_start=2012-07-17&date_end=2012-07-24&sentiment=sad&platform=mac] [https://support.mozilla.org/en-US/questions/932546]
* Reports indicate that even updating Silverlight causes poor performance, jerky playback and sound issues. [https://support.mozilla.org/en-US/questions/932415]
* Possible unconfirmed workaround is go to finder-->applications, right click on Firefox, click on "get info", and check the box that says "open in 32-bit mode"
 
'''Click to Play'''
* Click to play interferes with YouTube fullscreen [https://support.mozilla.org/en-US/questions/932574]
* Some concerns with click to play have surfaced in the SUMO community [https://support.mozilla.org/en-US/forums/contributors/708518]
 
'''Favicon'''
* The removal of Favicons from the awesome bar is receiving generally negative feedback [https://input.mozilla.org/en-US/?product=firefox&version=14.0.1&date_start=2012-07-17&date_end=2012-07-24&q=favicon].
 
'''Native Fullscreen in Mac'''
* Many users are excited about this update.
* One complaint is that Toolbars do not auto-hide [https://support.mozilla.org/en-US/questions/932384]
== Roundtable ==
Confirm
447
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