58
edits
Changes
→Tagging Conventions
== Tagging Conventions ==
* use terse/root word form, rather than variations - singular forms NOT plural, i.e. use "crash" NOT "crashes", unless the UI has the plural form // "crash" rather than "crashing"
* '''{{Gsfntag|closeme}}''' if topic needs to be closed (since GS doesn't have a close topic feature) - consider closing or archiving the topic if no longer relevant using GS archive and/or modifying topic subject so it's as specific as possible ... users tend to "pile on" to generic topics unfortunately
* '''{{Gsfntag|add_to_KB}}''' if topic content needs to be added to the SuMoMo knowledge base; remove this tag when done and add '''{{Gsfntag|documented_on_KB}}'''.
<p>
* if the topic is one of the following common issues/faq areas then tag it
** ''"default email client'' " - for making Thunderbird the default email client
** "default browser" - for making Firefox the default browser
** "dataloss" - for emails deleted
** "firefox does not launch" - firefox doesn't launch when clicked on from Thunderbird
** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express"
** "email import" - email import issue. Please aslo add the name of the original application (ie Outlook, ...).
** '''compact''' - for folder compact issues
*** '''compactask''' - disabling ask fails, or user has trouble with the UI (eg http://gsfn.us/t/31mr2 )
** '''system recovery''' - for window system recovery
** '''data recovery''' - for issue related to recovering/restoring data in the profile
** operating system - if operating system tag whatever makes sense, e.g. "Windows Vista", "Windows XP", "Windows 7", "Windows Vista", "Linux" for generic linux stuff otherwise specific variant e.g. "Ubuntu"** Thunderbird version, e.g. "Thunderbird 210", "Thunderbird 3.014" for Thunderbird 3.0 final, "Thunderbird 3 15 Beta 3", "Thunderbird 2.0.0.23"
** tag with bug number e.g. "bug 541892" if there's a bug in bugzilla referenced
** mail provider e.g. "Comcast", "gmail"
