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Thunderbird/Support/GetSatisfaction/TaggingConventions: Difference between revisions
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Thunderbird/Support/GetSatisfaction/TaggingConventions (view source)
Revision as of 13:25, 12 August 2012
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* organic "pave the cowpath" i.e. use the tags that people are already using | * organic "pave the cowpath" i.e. use the tags that people are already using | ||
* to make it compatible with future systems, consider shorter tags without spaces | * to make it compatible with future systems, consider shorter tags without spaces | ||
* DO NOT use software code names i.e. Thunderbird or Mozilla module names unless | * DO NOT use software code names i.e. Thunderbird or Mozilla module names unless the topic is specifically about them | ||
* '''DO NOT use Tags like "help", "email", "Thunderbird"''', "My Thunderbird has fallen and I can't get up", etc. They are too generic to be useful. Instead select the Product "Thunderbird" and from the product the support community will know it's about Thunderbird and email and help is required. | * '''DO NOT use Tags like "help", "email", "Thunderbird"''', "My Thunderbird has fallen and I can't get up", etc. They are too generic to be useful. Instead select the Product "Thunderbird" and from the product the support community will know it's about Thunderbird and email and help is required. | ||
* '''DO''' use names from Thunderbird UI e.g. "message filters", and names commonly used by users e.g. "filters" | * '''DO''' use names from Thunderbird UI e.g. "message filters", and names commonly used by users e.g. "filters" | ||
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** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express" | ** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express" | ||
** "email import" - email import issue. Please aslo add the name of the original application (ie Outlook, ...). | ** "email import" - email import issue. Please aslo add the name of the original application (ie Outlook, ...). | ||
** '''compact''' - for folder compact issues | ** '''{{Gsfntag|compact}}''' - for folder compact issues | ||
*** '''compactask''' - disabling ask fails, or user has trouble with the UI (eg http://gsfn.us/t/31mr2 ) | *** '''{{Gsfntag|compactask}}''' - disabling ask fails, or user has trouble with the UI (eg http://gsfn.us/t/31mr2 ) | ||
*** '''{{Gsfntag|compactcrash}}''' - compact caused crash | *** '''{{Gsfntag|compactcrash}}''' - compact caused crash | ||
*** '''{{Gsfntag|compactfail}}''' - folder failed to compact | *** '''{{Gsfntag|compactfail}}''' - folder failed to compact | ||
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* where it makes sense use the bugzilla keywords: https://bugzilla.mozilla.org/describekeywords.cgi | * where it makes sense use the bugzilla keywords: https://bugzilla.mozilla.org/describekeywords.cgi | ||
* if the topic is user experience related then tag it with the appropriate ux-keyword i.e. one or more of "ux-feedback", "ux-implementation-level", "ux-jargon", "ux-discovery", etc ([http://spreadsheets.google.com/pub?key=tJxF8zTuLdEj9pUcxnLAemA&output=html full ux keyword list in a spreadsheet with explanations], {{bug|561262|bugzilla implementation}}, [http://blog.mozilla.com/faaborg/2010/04/22/dont-talk-about-users/ blog post], [http://groups.google.com/group/tb-planning/browse_thread/thread/43f560a05d68c552?fwc=1&pli=1 thunderbird context]) | * if the topic is user experience related then tag it with the appropriate ux-keyword i.e. one or more of "ux-feedback", "ux-implementation-level", "ux-jargon", "ux-discovery", etc ([http://spreadsheets.google.com/pub?key=tJxF8zTuLdEj9pUcxnLAemA&output=html full ux keyword list in a spreadsheet with explanations], {{bug|561262|bugzilla implementation}}, [http://blog.mozilla.com/faaborg/2010/04/22/dont-talk-about-users/ blog post], [http://groups.google.com/group/tb-planning/browse_thread/thread/43f560a05d68c552?fwc=1&pli=1 thunderbird context]) | ||
* '''{{Gsfntag|not_responding}}''' - when windows title bar has "(Not Responding)" aka Mac beach ball | |||
* '''{{Gsfntag|unresponsive_script}}''' - unresponsive script dialog/error shown | |||
* locale issues: | * locale issues: | ||