Support/AppsSupportQ1: Difference between revisions

Support/AppsSupportQ1 (view source)

183 bytes added , 2 January 2013

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 =Desired outcome=
-Describe with words the desired outcome after the completion of this project. What will be different? What will be improved? Be as clear and precise as possible, and avoid assumptions on what the reader's prior knowledge about it. In other words, elaborate on this more rather than less.
+This program is about ensuring that when the the Apps program is marketed, the end users have the ability to be supported the same way as other Mozilla and Firefox users are supported today.
+This includes, support content for the most prominent features, support forums and feedback mechanism. It also includes the prework to set up a help-desk that will support paid apps. In the case that paid apps launch in Q1, this project will include email support for such apps.
 =Success metric=