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Support:Overview: Difference between revisions
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-Develop an integrated community based support platform on mozilla.com (that includes “Firefox Help”) | -Develop an integrated community based support platform on mozilla.com (that includes “Firefox Help”) | ||
Knowledge base and good search tools are the backbone of system | |||
- KB content is main hub of “how to” and “troubleshooting” content and is first point of reference for users seeking help | - KB content is main hub of “how to” and “troubleshooting” content and is first point of reference for users seeking help | ||
Support forums and live chat are communications channels for more complex questions not answered in knowledge base. | |||
[http://wiki.mozilla.org/Image:Support-Firefox_Support_Work_Flow.pdf See Firefox support flow chart] | |||
International: Short term provide "directory" of community generated support sites | International: Short term provide "directory" of community generated support sites | ||