Changes

Jump to: navigation, search

Support:Overview

51 bytes added, 19:37, 17 May 2007
no edit summary
-Develop an integrated community based support platform on mozilla.com (that includes “Firefox Help”)
*Knowledge base and good search tools are the backbone of system
- KB content is main hub of “how to” and “troubleshooting” content and is first point of reference for users seeking help
*Support forums and live chat are communications channels for more complex questions not answered in knowledge base. ([http://wiki.mozilla.org/Image:Support-Firefox_Support_Work_Flow.pdf See Firefox support flow chart)]
International: Short term provide "directory" of community generated support sites
Jtbatson
56
edits
Retrieved from "https://wiki.mozilla.org/Special:MobileDiff/57094"

Navigation menu