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Support:Overview: Difference between revisions
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- KB content is main hub of “how to” and “troubleshooting” content and is first point of reference for users seeking help | - KB content is main hub of “how to” and “troubleshooting” content and is first point of reference for users seeking help | ||
Support forums and live chat are communications channels for more complex questions not answered in knowledge base. | Support forums and live chat are communications channels for more complex questions not answered in knowledge base. | ||
[http://wiki.mozilla.org/ | [http://wiki.mozilla.org/images/9/9d/Support-Firefox_Support_Work_Flow.pdf See Firefox support flow chart] | ||
International: Short term provide "directory" of community generated support sites | International: Short term provide "directory" of community generated support sites | ||