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''' How we think should address this:'''
-Develop an integrated community based support platform on mozilla.com (that includes “Firefox Help”) [[http://wiki.mozilla.org/images/8/8d/Firefox_Support_Work_Flow.png]Firefox Support Work Flow]<br>
Knowledge base and good search tools are the backbone of system <br>
- KB content is main hub of “how to” and “troubleshooting” content and is first point of reference for users seeking help <br>
'''Next steps:''' see [[Support:PRD]] and provide feedback through Firefox.support.planning newsgroup
'''Other Documents'''<br>
[[Support:PRD]] Product Requirements Doc (Draft)<br>
[http://wiki.mozilla.org/images/8/8d/Firefox_Support_Work_Flow.png Firefox Support Work Flow]<br>
[http://wiki.mozilla.org/images/9/98/Firefox-Support-Mock-Homepa.png Firefox Support Home Page Mock-up (Draft)]
