Contribute/Canned responses: Difference between revisions

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To help answer any questions that come in through the contact form on the Get Involved page or through volunteer matching sites, we have a number of canned responses for different contribution areas.
To help answer any questions that come in through the contact form on the Get Involved page or through volunteer matching sites, we have a number of canned responses for different contribution areas.
'''Auto-responses process'''
Text for the auto-responses can be found at
* https://github.com/mozilla/bedrock/tree/master/apps/mozorg/templates/mozorg/emails
How does the auto-response work?
* Someone fills out the form.
* If they choose an area of interest that has an auto-response, that message is sent out immediately.
* The original inquiry from the form is still delivered so a point person can review and reply manually if there is a need to address a specific question.
* The auto-response has a reply-to address set for the point person for that area of interest, so you will get an email if someone replies to the auto-response.


=Accessibility=
=Accessibility=
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fashion. Please tell us about your problem in detail by posting to our support site  
fashion. Please tell us about your problem in detail by posting to our support site  
http://support.mozilla.com/kb/ask, we'll see what we can do to help.
http://support.mozilla.com/kb/ask, we'll see what we can do to help.


=Add-ons=
=Add-ons=


Thanks for your interest in getting involved with Mozilla.  For more information about add-ons, I'd recommend taking a look at the Add-on Developer Hub.  This site has documentation, tools and ways to get in touch with other people interested in add-on development.
The Add-ons auto-response text can be found at:


https://addons.mozilla.org/developers/
https://github.com/mozilla/bedrock/blob/master/apps/mozorg/templates/mozorg/emails/addons.txt


There's a also the Add-ons Forum, where you can post questions and talk with other add-ons developers.
=Blogging=


https://forums.addons.mozilla.org/
If you have any questions about this, feel free to write back.
=Auto-responses=
Text for the auto-responses can be found at
* https://github.com/mozilla/bedrock/tree/master/apps/mozorg/templates/mozorg/emails
How does the auto-response work?
* Someone fills out the form.
* If they choose an area of interest that has an auto-response, that message is sent out immediately.
* The original inquiry from the form is still delivered so a point person can review and reply manually if there is a need to address a specific question.
* The auto-response has a reply-to address set for the point person for that area of interest, so you will get an email if someone replies to the auto-response.
Tracking which areas have auto-responses and which areas don't want them.
* Support (yes)
* L10n (no)
* QA (yes)
* Coding (no)
* Add-ons (yes)
* Marketing ?
* Student reps (yes)
* Documentation (yes)
* IT (no)
* Automation (no)
* Research ?
* Thunderbird (no)
* Accessibility (no)
* Firefox Suggestions (yes)
* Other (yes)
=Blogging=
Hi!
Hi!


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If you have any questions about any of this, feel free to write me back.
If you have any questions about any of this, feel free to write me back.
=Coding (Webdev)=
Thanks for offering to help us build Mozilla's websites.
Start by joining us in #webdev on IRC. http://mzl.la/irc_getting_started will help you get connected, and http://mzl.la/webdev_irc lists some WebDev channels.
Next register an account on Bugzilla. Bugzilla can be daunting, so check out http://mzl.la/bugzilla_for_humans (15m video HIGHLY recommended).
Now look for a WebDev mentored bug in https://wiki.mozilla.org/Webdev/GetInvolved and contact the mentor - over IRC, email, or comment on the bug.
Finally, with your mentor, fork the github repository for the bug's website and you're ready to start coding.
This is a lot of information, so let me know if you have any questions as you get started.
Regards,
Luke


=Design=
=Design=
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=Localization=
=Localization=
The Localization auto-response text can be found at:
https://github.com/mozilla/bedrock/blob/master/apps/mozorg/templates/mozorg/emails/localization.txt


===General inquiry===
===General inquiry===
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Welcome!
Welcome!


=Marketing=
=Marketing=


Thank you for your interest in getting involved with Mozilla. For marketing projects, there are a few good places to get started:
The Marketing auto-response text can be found at
 
*There is a Community Marketing Guide at: http://guides.mozilla.org/Marketing
 
*The Mozilla marketing group is also a good place to find out what others are talking about and talk about your ideas:http://groups.google.com/group/mozilla.marketing/topics
 
*Every two weeks we also have an open marketing call. If you subscribe to the marketing list you'll see the call details and agenda. This is a good way to ask questions and meet fellow marketeers.
 
*Become a Firefox Affiliate (affiliates.mozilla.org). Add an affiliate button to your website or blog and tell the world about Firefox.
 
*Follow @firefox on Twitter or friend on Facebook - you can get a sense of what we're up to there and see if you want to learn more - http://www.mozilla.org/en-US/firefox/connect/
 
*Sign up for Mozilla & You http://www.mozilla.org/en-US/newsletter/ and monthly news!
 
If you have any questions about any of this, let me know.


=Marketing Test=
https://github.com/mozilla/bedrock/blob/master/apps/mozorg/templates/mozorg/emails/marketing.txt
 
Thank you for your interest in getting involved with Mozilla.
 
A great way to get started is to help us spread the word about Firefox.  Grab a button and put it on your site, blog, Facebook or wherever.
 
http://www.mozilla.org/contribute/buttons/firefox.html
 
If you'd like to learn more about other ways to help us with marketing, please join the marketing forum at
 
http://groups.google.com/group/mozilla.marketing/topics
 
If you have any questions about any of this, let me know.


= Non-Contribute Request =
= Non-Contribute Request =
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= QA =
= QA =


Hi,
The QA auto-response text can be found at


We're happy to hear of your interest in Mozilla QA. Our team consists of
https://github.com/mozilla/bedrock/blob/master/apps/mozorg/templates/mozorg/emails/qa.txt
five groups Web QA, Browser Technologies, Automation, Services, and Desktop
Firefox.
 
You can see a quick overview of our teams in this page:
http://quality.mozilla.org/
 
Depending your area or areas of interest I can help you explore some of the
things you can help with.
 
We've just started a new development process that should allow us to release
a few new features in the browser every six weeks, as opposed to tons of
features every year or so. We are going to need lots of help tracking the
status of new features, creating test plans for new features, creating test
cases, testing these new features and making sure these are in good shape
before they are deemed ready to go out in a specific release. You can see a
list of features we are working on:
https://wiki.mozilla.org/Features/Firefox
 
Many of those features currently have no QA ownership, so depending on your
interest and how much time you can invest, you could for example take on one
of those features to test it. Of course, there are many more things we do on
a daily basis which you can engage in to become familiar with the project
before you commit to "owning" a feature. These tasks include triaging bugs
that have been filed by community members but which have not been confirmed,
verifying new bugs fixes, finding regression ranges for identified issues
and so on.
 
If you'd like you can also come to one of our weekly testdays, where we
gather on irc://irc.mozilla.com/#testday and we go through some of the tasks
I described above. It's a good opportunity to say hi and get to know the
team and other volunteers and try on some new features or just hang out.
These happen every Friday from 8am to 5pm Pacific time, and you can find
details of upcoming testdays and other events on http://quality.mozilla.org/
 
Let me know if you have any questions. Thanks you for your interest in
participating in the project.
 
<< Your Name and Role >>


=Security=
=Security=
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There is information there about projects as well as information about how to get in touch with other people in the community interested in systems administration.
There is information there about projects as well as information about how to get in touch with other people in the community interested in systems administration.
=Student Reps=
Hello,
Thank you for your inquiry about getting involved with the Mozilla Student Reps program. To learn how to start representing Mozilla at your college or university, please sign-up here:
http://www.mozilla.org/en-US/newsletter/studentreps
On the registration form, please opt-in to the newsletter which includes important program news and campaign updates.
Once you complete the registration the form, you are considered an official Student Rep. You should receive a confirmation email with instructions to join the next Student Reps 101 online training.
We look forward to keeping in touch with you through the Student Reps channels listed on the website: http://studentreps.mozilla.org.
Good luck -- and thank you for promoting Mozilla and Firefox at your school!
--The Mozilla Student Reps team
studentreps@mozilla.com


=Support=
=Support=


Thanks for your interest in helping people with support questions and welcome to the Mozilla community.
The Support auto-response text can be found at
 
If you're interested in finding out about ways to get involved with our support community, the following page has some useful information:
 
https://support.mozilla.com/kb/superheroes-wanted
 
If you have any questions about this, feel free to write me back.
 
=Testing=


Thanks for your email and welcome to the Mozilla Community.
https://github.com/mozilla/bedrock/blob/master/apps/mozorg/templates/mozorg/emails/support.txt
 
You can download a nightly version of Firefox to help test what is coming in future releases of Firefox.  You can download test releases at:
 
http://nightly.mozilla.org/
 
If you have any questions about this, please feel free to post to our QA forums at:
 
http://groups.google.com/group/mozilla.dev.quality/


= Thunderbird  =
= Thunderbird  =
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http://irc.mozilla.org
http://irc.mozilla.org
=Web Development=
The Web Development auto-response text can be found at:
https://github.com/mozilla/bedrock/blob/master/apps/mozorg/templates/mozorg/emails/webdev.txt


=Website Feedback=
=Website Feedback=
Davidwboswell
canmove, Confirmed users
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