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Compatibility/Guide: Difference between revisions
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== Finding The Right Contact on a Web site == | == Finding The Right Contact on a Web site == | ||
For solving the issues, we often need to find the right person on the Web site. It is the hardest part of the | For solving the issues, we often need to find the right person on the Web site. It is often the hardest part of the job, but it's where you can really make a difference. Some Web sites are written in a language that '''you''' are mastering. Some Web sites are in country where we do not have much context on how to contact the right person. You can help. The open Web is the work of everyone. Here is a [https://wiki.mozilla.org/Compatibility/Guide#Analyzing_for_Web_Compatibility_Issues concrete example]. '''If you have more tips, share them here'''. | ||
There is more than one strategy for finding a person related to a Web compatibility issue. Here are a few: | There is more than one strategy for finding a person related to a Web compatibility issue. Here are a few: | ||
* Does the company | * Does the company have a developer relations department? | ||
* Is there a support email address or Web form on the Web site? | * Is there a support email address or Web form on the Web site? | ||
* Is there an email address for Communications department? | * Is there an email address for the Communications department? | ||
* Is there an email address for Technical department? | * Is there an email address for the Technical department? | ||
* If the company has an organigram of their management, search for people who are CTO, Marketing, Communications related, then check online if you can find either on | * If the company has an organigram of their management, search for people who are CTO, Marketing, or Communications related, then check online if you can find them either on Twitter or Linkedin. But, be careful. If the person is obviously only using the account for personal stuff, do not bother them. | ||
* Does the company have a | * Does the company have a Twitter account? | ||
* Does the company have a Github, Bitbucket or Google code account? | * Does the company have a Github, Bitbucket or Google code account? | ||
* As a last resort, you may try through | * As a last resort, you may try through their Press relations address which is usually open. | ||
* Call a phone number of the company, you | * Call a phone number of the company, though you may be bounced around. | ||
* You might want to check the WHOIS record for the domain name. In '''some rare cases''', it is possible to find useful information about the owner of the site. | * You might want to check the WHOIS record for the domain name. In '''some rare cases''', it is possible to find useful information about the owner of the site. | ||