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Compatibility/Guide: Difference between revisions
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→Negotiating with the Web site for fixing a Web compatibility issue
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* Never ever be aggressive with the persons you are trying to reach out. We want a better Web, not an angry Web ;). | * Never ever be aggressive with the persons you are trying to reach out. We want a better Web, not an angry Web ;). | ||
* Never assume you are contacting the right person, | * Never assume you are contacting the right person, unless you know you are. | ||
* Do not harass people with a lot of emails (even if they are nice | * Do not harass people with a lot of emails (even if they are nice to you). A good rule of thumb is to wait one week between contacts. Then a month for the third contact. If nothing has happened during the 5 weeks, give up. | ||
* Never share publicly the emails | * Never share publicly the emails or names of people in the bug report if they have not decided to reveal themselves. Sometimes people will be willing to help fix a Web site without necessarily telling their management. Exposing them would make their work more difficult. | ||
* Invite people to participate to the bugzilla themselves. | * Invite people to participate to the bugzilla themselves. | ||
* If someone doesn't want to open a bugzilla account but is willing to share his/her comments in the bug report, help them to publish it (but only if they | * If someone doesn't want to open a bugzilla account but is willing to share his/her comments in the bug report, help them to publish it (but only if they agree). | ||
There is '''no perfect email''' for contacting Web site, but if you think | There is '''no perfect email''' for contacting Web site, but if you think you are not necessarilyy contacting the right person it helps to write shorter emails. We created [[Compatibility/StdLetters|some templates in different languages]]. They are very simple, straight to the point and asking for better contact information. It is '''just an example'''. Some countries require more formalism, etc. Adjust depending on the local culture in your own language. | ||
On twitter, it could be straightforward. For example | On twitter, it could be straightforward. For example | ||
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for Web site issues? | for Web site issues? | ||
See https://bugzilla.mozilla.org/show_bug.cgi?id=<issue_number> | See https://bugzilla.mozilla.org/show_bug.cgi?id=<issue_number> | ||
== Bugzilla Conventions for Web Compatibility Issues == | == Bugzilla Conventions for Web Compatibility Issues == | ||