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Created page with "If your call connection fails in some way (during set-up, or during the call), here's what we need to know: * OS & Firefox version at both ends of the call * Date and Time of..."
If your call connection fails in some way (during set-up, or during the call), here's what we need to know:
* OS & Firefox version at both ends of the call
* Date and Time of the call
* Any Console Errors/Warnings:
** If you're using the pop-up window (receiving a call), then open the Browser Console (under Developer in the Application menu). ''As this is the console for the whole browser, there may be unrelated errors & warnings in here, but if in doubt as to what is related, include as much as possible''.
** If you're using the website (initiating a call after clicking on the link), then open the Web Console (under Developer in the Application menu).
* about:webrtc information
** Visit about:webrtc in a new tab, at the bottom press "Connection Log"
** Copy & paste the information to a new file & attach to bug.
If call setup worked, but you have audio/video issues during the call then additionally and before stopping the call:
* Visit about:webrtc
** At the bottom, press "Start Debug Mode"
** After a few seconds, select "Stop Debug Mode"
* A file is saved into your temp directory
** On Mac it is <code>/tmp/WebRTC.log</code>
* Copy the saved debug file and keep it safe, in case it is needed to be analyzed (it is quite big, so if sending/uploading it, you may want to zip the file first.
* OS & Firefox version at both ends of the call
* Date and Time of the call
* Any Console Errors/Warnings:
** If you're using the pop-up window (receiving a call), then open the Browser Console (under Developer in the Application menu). ''As this is the console for the whole browser, there may be unrelated errors & warnings in here, but if in doubt as to what is related, include as much as possible''.
** If you're using the website (initiating a call after clicking on the link), then open the Web Console (under Developer in the Application menu).
* about:webrtc information
** Visit about:webrtc in a new tab, at the bottom press "Connection Log"
** Copy & paste the information to a new file & attach to bug.
If call setup worked, but you have audio/video issues during the call then additionally and before stopping the call:
* Visit about:webrtc
** At the bottom, press "Start Debug Mode"
** After a few seconds, select "Stop Debug Mode"
* A file is saved into your temp directory
** On Mac it is <code>/tmp/WebRTC.log</code>
* Copy the saved debug file and keep it safe, in case it is needed to be analyzed (it is quite big, so if sending/uploading it, you may want to zip the file first.
