Support/Firefox 4 Longitudinal user study
This document describes one part of the Support efforts around Firefox 4 Beta. For other sub-projects, see the main project page
As part of learning more about how our users interact with the new browser, we'll be doing a longitudinal study through test pilot to see how beta users are adapting to the UI changes.
Goals (Phase I)
- See what UI features of Firefox 4 are the most confusing at the beginning
- See what users still have problems doing after two weeks of regular usage
- Measure how user behavior changes over those two weeks
This is a draft and may change
- We will have an on-going test pilot study with the following parts (users should only do this study once):
- A survey part 1 sent within a day of signing up for test pilot.
- A menu usage/chrome usage study that tracks clicks and measure familiarity with the UI
- A survey part 2 sent 14 days after the first one with follow up questions to measure user perception of how they've adjusted.
- We will analyze the data on a on-going basis and refine the questions to focus on particular problem areas
- It may be possible to subdivide the analysis to look at users who are mainly keyboard-driven or mainly mouse driven or use the awesomebar vs search vs saved bookmarks.
- Any feature that looks to be difficult to adjust to or learn may need particularly careful documentation/videos/tutorials or simply may need fixing.
This section needs elaboration