Support/SUMO day

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SUMO Day

SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users.

Why

Hundreds of users post questions every day on the Mozilla support forums. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy!

When

Every other Thursday starting with 12am PST. Yes, we're starting early as we're spread around in multiple time zone and everybody can participate. PST based contributors usually join us around 8am PST.

The universal etherpad for SUMO days from 8/22/17 on is [[1]]

What's in it for you

  • Get the chance to interact with our users and their issues
  • Get more in-depth knowledge about Mozilla products and the cool stuff you can do.
  • Test your Firefox knowledge and people skills. Can you educate your granny on how profiles work?
  • Make some people happy from the comfort of your couch! There's nothing like a happy Firefox user thanking you for making his day!
  • Have some fun hanging out with the SUMO community on IRC #sumo and get to know us! We're an awesome bunch!

Warning: Answering questions can be addictive!

Interested in finding out more?

Please contact Konstantina [2] or Kiki [3]

Past Events

Firefox Release Wiki page Splash page Trello page
Firefox 67 - https://events.mozilla.org/firefox67sumosprint https://trello.com/b/i8nEx9M9/firefox-67-sumo-sprint
Firefox 66 - https://events.mozilla.org/firefox66supportsprint https://trello.com/b/Ic3kNDXp/sumo-sprint-firefox-66
Firefox 65 https://wiki.mozilla.org/Support/SUMO_day/Firefox_65_SUMO_Day https://events.mozilla.org/firefox65supportsprint https://trello.com/b/mKNnRwGx/sumo-sprint-firefox-65
Firefox 64 https://wiki.mozilla.org/Support/SUMO_day/Firefox_64_SUMO_Day https://events.mozilla.org/firefox64sumoweeksprint https://trello.com/b/dRyQWuko/sumo-week-firefox-64
Firefox 63 https://wiki.mozilla.org/Support/SUMO_day/Firefox_63_SUMO_Day https://sumodayfirefox63.splashthat.com/ https://trello.com/b/GFVvmofb/mozilla-social-support
Firefox 62 https://wiki.mozilla.org/Support/SUMO_day/Firefox_62_SUMO_Day
Firefox 61 https://wiki.mozilla.org/Support/SUMO_day/Firefox_61_SUMO_Day
Firefox 60 https://wiki.mozilla.org/Support/SUMO_day/Firefox_60_SUMO_Day
Firefox 59 https://wiki.mozilla.org/Support/SUMO_day/Firefox_59_SUMO_Day
Firefox 58 https://wiki.mozilla.org/Support/SUMO_day/Firefox_58_SUMO_Day
Firefox 57 https://wiki.mozilla.org/Support/SUMO_day/Firefox_57_SUMO_Day
SUMO Day Zerda November 7 https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_Zerda_November_7
Firefox 56 [[https://wiki.mozilla.org/Support/SUMO_day/SUMO_Day_for_Firefox_56_September_28,_2017_and_October_3,_2107]]
SUMO Day for Firefox Focus on Android and iOS September 21, 2017
Firefox 55 Etherpad
Firefox for Android and iOS Mobile release Etherpad
Firefox 54 Etherpad
Firefox 53 Etherpad
Firefox 52 Etherpad
Firefox 52 Etherpad
Firefox 51
Firefox 50 Etherpad
Firefox 48 Results