Support/Weekly Meetings/Agenda 2008-03-17

Support » Weekly Meetings » 2008-03-17

Sumo

• Weekly metrics [1]
• 0.6 milestone status (in-product help) [2]
• Why is the site so slow? (cilias)
• SUMO day
• Rewarding contributors

Knowledge Base

• 22 new KB articles (1 new en article without a bug report)
• 56 modified articles
  • mostly from locale leaders updating and translating content
• 22 active contributors
• Bugzilla: 6 new article requests, 5 new article bugs[3]
• AliceWyman is now an approver
• New contributor: Leonidis Jones
• Community Support was renamed to Other Firefox support: This covers two separate issues:

1. Having a page called "Community Support" gives a false impression that support.mozilla.com is not a community site.
2. We can use it to list other support web sites as well, such as MozillaZine, PluginDoc, etc.; and other locales which already have large communities elsewhere have a place to put links.

• Still looking for ideas for hidden tags[4].
• Start updating with Firefox 3 content soon.

Forums

• Traffic a bit down from last week, but about the same as it's been for a month.
  • Statistics on what people are linking to in forum threads. Looking for ways to knock off some of the traffic. [5]
• 0.7 requirements getting feedback from contributors [6][7]
• Contributors complaining about the site being slow. ~20 seconds to load forum pages.
• Noticed a couple new contributors, remains to be seen if they become regulars.

Live Chat

• Status? (contributors, traffic, software)