Support/Weekly Meetings/Agenda 2009-06-08

Sumo

• Weekly metrics
• Last week's weekly support issues
  • Nothing super common.
• SUMO Q3 2009 goals planning
  • Productize SUMO - Make SUMO a support solution that can be deployed for other software projects
  • Launch Fennec Support website based on SUMO
  • Implement contributor karma system to show recognition and encourage participation in the SUMO community
  • Implement WYSIWYG Knowledge Base editor
  • Implement Web based Live Chat client
  • Forum UX (streamline process of submitting and receiving answer to forum question)?
  • Upgrade TikiWiki to 3.0 and get upstreaming process in place

Knowledge Base

• KB audit for 3.5 is almost done.[1]
  • Going to start thread(s) in contributors forum about remaining articles.
  • Again, big thanks to Bo for helping out.
  • This raised an issue of having to edit an article just to add it to a category.
• Translation table of home page is having issues, so if fallback does not work for a specific locale, tell us.[2]
• Lots of article requests last week. [3]
• How do we takes search terms, and figure out what users are most likely searching for?

Forum

• Do we force forum posters to have a valid e-mail? [4]

Live Chat

• Top chat tags this week (Full tag data)
• Posted an optimistic development roadmap for live chat

Roundtable

• SFD definitely June 18th.
• Next about:sumo just before SFD? Or after?
• Shirts?