Support/Weekly Meetings/Agenda 2009-07-13

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Knowledge Base

  • How do we document top crashes in which the cause/solution is unknown?[1]
  • Articles w/csat score below 4: [2]. Help us improve them!
  • So far only one proposed solution for centralizing communication [3]. We should get more ideas.


Live Chat

  • The percent of chats marked as "unsolved" was higher last week than most previous weeks; investigating to see which reason(s) were selected
  • Top chat tags