Support/Weekly Meetings/Agenda 2018-10-03

Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

• California: 1-650-903-0800, pin 2 then 8437 then #
• Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
• Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

• Join the meeting on Vidyo (You'll have to download and install the Vidyo Desktop client)
• Watch the meeting live via Vidyo
• AirMozilla

Read more

• Support blog

Live chat

• irc.mozilla.org #sumo - web-based IRC

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

• guigs
• vesper
• rtanglao
• cilias

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

1. Interested in receiving updates about meetings like this one? https://screenshots.firefox.com/PHmtbWSw9bhwLMqR/mail.google.com or getting notified about community events and what is going on in the community?

COOL COMMUNITY NEWS OF THE WEEK

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

UPDATES AND ANNOUNCEMENTS

PRODUCT UPDATES

PLATFORM UPDATES

KNOWLEDGE BASE AND LOCALIZATION

1. Over 360 updates in the KB over the last 7 days across all locales - thank you, thank you, thank you!
2. Speaking of numbers, here are the updated stats for Support KB for September
3. Next release coming up October 23! Watch your KB updates for content updates:
   1. https://support.mozilla.org/en-US/kb/content-blocking
   2. https://support.mozilla.org/en-US/kb/report-breakage-due-blocking
   3. https://support.mozilla.org/en-US/kb/tracking-protection (update)
   4. https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history (update)
   5. https://support.mozilla.org/en-US/kb/mozilla-location-service-firefox-android

SUPPORT FORUM

• Thank you. Remember to take breaks!

Some interesting threads to check out: Stay up to date by subscribing to [2]

• Reality - questions for next community meeting? Sideload if you do not have a headset here
• Metrics (8/19 -8/26)
• Top Contributors: jscher2000 17.8%, cor-el 14.7%, FFus3r 10.2%, fredmcd-hotmail 7.3% McCoy-thereal 5.7%
• 15% solved rate
• Some top viewed new threads this week:
  • Firefox sends the same request twice 104 views - have we filed a bug for this?
  • Silverlight Plugin not found on Mac OS Mojave using Firefox ESR 52.1.0 - addressed in the Monday Mozilla updates
  • Paste URL to Firefox Will Turn Into "http://www.example.com
  • No se repreduce ningún sonido en ninguna pestaña despues de una actualizacion de AMD/No sound plays on any tab after an AMD update - Firefox 62.0.2 adapterDescription: AMD Radeon R5 Graphics
  • HTML5 video not supported for youtube - Linux Ubuntu video encoding missing?
  • Java support npapi can't access EMC console Java plugins are not supported anymore
  • [How to load PKCS11 module and deploy to enterprise]
• Can Reality open (local) file schema URLs? - Reality!

SOCIAL SUPPORT

• Get involved today Social Support Guidelines
• September 2018 community newsletter postponed
• Thank you very much for all your help with the launch, there are a few more, hang in there and we look forward to your help!

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.