Support/Weekly Meetings/Agenda 2018-10-10
- 1 Meeting Details (scroll down for the agenda)
- 2 Call Details
- 3 Participate
- 4 please note that the agenda should not be edited starting 2 hours prior to the event - thanks!
- 5 PARTICIPANTS
- 6 AGENDA
- 6.1 COMMUNITY ROUNDTABLE
- 6.2 COOL COMMUNITY NEWS OF THE WEEK
- 6.3 CONTRIBUTORS OF THE WEEK
- 6.4 UPDATES AND ANNOUNCEMENTS
Meeting Details (scroll down for the agenda)
(meeting duration approx. 30 minutes) starting at: 16:00 UTC  Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST
- California: 1-650-903-0800, pin 2 then 8437 then #
- Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
- Skype (free): +1 800 707 2533, pin 2 - then 8437 then #
- Join the meeting on Vidyo (You'll have to download and install the Vidyo Desktop client)
- Watch the meeting live via Vidyo
please note that the agenda should not be edited starting 2 hours prior to the event - thanks!
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)
Please add your agenda items here if you are a contributor or community member
- SUMO + IO - threads on Contributor forums and Discourse.
- Chris: "Does this mean support is not part of marketing anymore? Has the budget changed at all?" - Yes, we are no longer a part of Marketing. We are in the process of discussing budget for 2019 (we will have a team meeting in November to plan for many aspects of 2019).
- Business as usual, Support as usual, everything as usual - but more synergy, joint research, experimentation, and bold moves in the future.
COOL COMMUNITY NEWS OF THE WEEK
CONTRIBUTORS OF THE WEEK
(Please link to their profile and add a reason for nomination)
UPDATES AND ANNOUNCEMENTS
KNOWLEDGE BASE AND LOCALIZATION
- Over 360 revisions in the last 7 days - you all rock!
- No option to edit the KB in Virtual Reality just yet, but we're working on it ;)
- Firefox for iOS response rate reached 100% last week. -cilias
- Increase in RAM issue - https://support.mozilla.org/en-US/forums/contributors/713194?last=74841
- Please share with how to best troubleshoot this issue - we are also seeing it alot in social support.
- Bookmark Back up = https://old.reddit.com/r/firefox/comments/9i136z/httpswwwjeffersonschercom_causes_a_uses_an/
- Top viewed new questions
- How can I force Firefox to open EPS file upon Download? Settings won't "take"v-90views
- Unable to remove padlock and yellow triangle after update
- Desde que he restablecido el nuevo Firefox las paginas que visito no se me quedan en favoritos, Cual es el motivo, y que puedo hacer Since I have restored the new Firefox the pages I visit do not remain in favorites, what is the reason, and what can I do - needs an answer
- cant't log in,because no captcha is displayed - identify a hijacker!
- All tabs lost when "restore previous session" did not work and there is no recovery.js or sessionstore.js or sessionstore.bak file in library - restoring a session still a high search item - this was the most helpful over the past month
- Did you see the newsletter? Here is the html version (open and screenshare)
- Metrics: 155 Help Me 33 #fxhelp 64 replies ~97 replies ~62% response rate
- Did you see the two new blog posts, you may see some new tweets about them. (add tomorrow after publication)Content Blocking, Reality, Focus
Special Guest Firefox Reality Open Questions
- Which stores are Firefox Reality available in? https://support.mozilla.org/en-US/kb/install-firefox-reality
- Port store, vive focus (reality in the Vive port store) and Oculus
- Side loading - can we side load Reality onto my older device? Which devices?
- APK is in the github repository. It can be added to any VR device, but it is complex. Varying in per
- Full Screen a video experience or site that you think will really enhance the experience - https://support.mozilla.org/en-US/kb/resize-firefox-reality-window-full-screen-or-focus
NO favorite site, but there is a great flexibility to take advanced of the headset.
- Will the voice search be remembered on the device? What powers the voice search?
Currently the user cannot see remembered search voices. New models are being explored. Nice to
- How do you like reading articles on the 3D headset (for new device users)
Yes it is a bonus and it going to be a really great
- What is your favorite game or featured artists so far, where can we check those out?
- Add your questions here.....