Support/Weekly Meetings/Agenda 2019-01-16

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

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Live chat

please note that the agenda should not be edited starting 2 hours prior to the event - thanks!

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

COOL COMMUNITY NEWS OF THE WEEK

  1. https://events.mozilla.org/firefox65supportsprint Please join SUMO Week for Firefox 65, we are going to try the team thing again and we hope that you can join.

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

UPDATES AND ANNOUNCEMENTS

PRODUCT UPDATES

  1. TestPilot will be saying goodnight if you missed the blog post and tweet yesterday [2] and the tweet
  2. Profiles in Firefox Nightly, keep an eye out for an update around that.
  3. Firefox 65 is coming to you on the 29th of January, stay tuned for updates around this quiet release.

PLATFORM UPDATES

KNOWLEDGE BASE AND LOCALIZATION

  1. Updates to locales visible (and available) on the Support site. You should see changes soon here: https://support.mozilla.org/kb/locales and here: https://pontoon.mozilla.org/projects/sumo/.
  2. Content updates in the Knowledge Base: Firefox - please prioritize these!
    1. https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox
    2. https://support.mozilla.org/en-US/kb/personalized-extension-recommendations (hidden for now)
    3. https://support.mozilla.org/en-US/kb/third-party-trackers
    4. https://support.mozilla.org/en-US/kb/what-happened-tracking-protection
    5. https://support.mozilla.org/en-US/kb/content-blocking
  3. Content updates in the Knowledge Base: Firefox for iOS
    1. https://support.mozilla.org/en-US/kb/translate-web-pages-firefox-ios
    2. https://support.mozilla.org/en-US/kb/new-tab-settings-firefox-ios
    3. https://support.mozilla.org/en-US/kb/add-web-pages-your-reading-list-firefox-ios
    4. https://support.mozilla.org/en-US/kb/download-photos-and-files-firefox-ios
    5. https://support.mozilla.org/en-US/kb/customize-firefox-home-ios
    6. https://support.mozilla.org/en-US/kb/set-homepage-firefox-ios
  4. Content updates: not related to upcoming releases
    1. https://support.mozilla.org/en-US/kb/how-use-collections-addonsmozillaorg
    2. https://support.mozilla.org/en-US/products/privacy-and-security/user-control
    3. https://support.mozilla.org/en-US/kb/protonvpn

SUPPORT FORUM

  1. Two major discussions around changing the placement of the Solution button and the time of the threads archived can be found in the general contributor forums. The forums are a great place to discuss community topics, get information about the Firefox product and look for help meeting other community members. Please review the CPGs and Forum Community Guidelines if it is your first time participating.
  2. There has been a discussion around SEO spam - please be aware of users posting questions with mainly links, this is a good indication that it is a user just trying to increase their web rank - report any threads to the 'Report Abuse' button if you notice any.
  3. Collaboration in the advanced forum is a great way to work together check out those threads that need more help today here
  4. Top questions new this week in the queue:

SOCIAL SUPPORT

  1. The new year is here and we would love to see you again if you have time. The debate on availability can be voted upon in this doodle.

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.

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