Support/Weekly Meetings/Agenda 2020-07-15

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 17:00 UTC [1]

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Read more

Live chat

  • SUMO - Matrix channel

Please note that the agenda should not be edited starting 2 hours prior to the event - thanks!

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

AGENDA

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

  1. Yamama & Paul for their feedback for the new onboarding design.

NEW CONTRIBUTORS FOR THE WEEK

  1. Fabio for asking lots of questions

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

COOL COMMUNITY NEWS OF THE WEEK

  1. New version of SUMO Live Helper with the notable changes:
    1. Add ability to track unanswered questions from multiple languages at the same time
    2. Add Firefox Preview to the product list

UPDATES AND ANNOUNCEMENTS

  1. The new onboarding design overview by Jessica Cook
  2. We're currently looking for mentors for the Social Support Bootcamp. Please sign up here if you're interested.

PRODUCT UPDATES

  1. Mozilla VPN
  2. Firefox 78, currently at Firefox 78.0.2 - no issues, if you have any please add them to the FF78 support contributor forum thread

KNOWLEDGE BASE AND LOCALIZATION

  1. Pontoon and strings have been pulled and are now updated. Working with Tasos and Leo to have a system which communicates with localizers when the strings are broken.

SUPPORT FORUM

  1. Reminder about the Forum Rules and Guidelines

SOCIAL SUPPORT

  1. If you have experience in helping users with #fxhelp or you have access to Conversocial (it doesn't have to be both), please sign up to be a mentor for the Social Support Bootcamp.

RESPOND TOOL

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.

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