Support/Weekly Meetings/Minutes 2008-01-07

Support » Weekly Meetings » 2008-01-07

• Sumo
  • Weekly metrics [1]
    • Live Chat launch was digged, causing a significant traffic increase.
  • In-product Help
    • Plan is to move forward with the in-product help import:
      • Final fixes of script and live server push on Tuesday
      • Start of en-US and fr import on Wednesday to evaluate with French localizer Cédric Corazza
    • Everyone, please join the discussion about what new articles to include for Firefox 3 [2]
  • This week, we'll change the top link to Support on mozilla.com and mozilla.org to point directly to SUMO
    • Prepared for this last week by adding a navigation path to Thunderbird users
• Knowledge Base
  • 27 articles written since last meeting
  • Over 50% of articles written by community members
• Forums
  • Forum launched!
  • So far, near 100% answer ratio on new threads
  • Great help from the community (cor-el, Bo)
  • Needs more traffic, which should happen this week
  • djst made a very, very funny joke about posting some questions himself in the forum -- it wasn't well received
• Live Chat
  • Live Cat launched!
  • Incredible community reaction, a HUGE thanks to everyone who helped us out during the first very hectic days in the middle of the holidays
  • At least 15 new contributors readily available to help Firefox users
  • Stats
    • Lucy to update the Weekly Metrics document to include the relevant stats for this and fill it in weekly, prior to the SUMO meetings
  • Software eval by contributors
    • Great, new initiative by some community members to draft a possible future live chat solution based on an XMPP plugin that could work with existing IM clients, e.g. Pidgin.
    • Will soon be moved to a dedicated wiki site