Support/Weekly Meetings/Minutes 2008-03-17

Support » Weekly Meetings » 2008-03-10

Sumo

• Weekly metrics [1]
• 0.6 milestone status (in-product help) [2]
  • Server push this week with performance fixes
• SUMO day
  • A day for new contributors to get a good introduction to the various ways of contributing to the project
  • Also a day for experienced contributors to learn more about SUMO
  • Finally a day to strengthen the social aspects of collaboration and get new contacts
  • Ideal outcome:
    • More people regularly connecting to #sumo, making traditionally non-interactive contributions like KB article writing more of a collaborative effort
    • More contributors
    • Better overall knowledge of technologies used and plans for the future
  • Pick a day soon, e.g. end of next week. Has to be a day when most of our regular contributors will be available.
  • Announce date in time on various channels, such as SUMO blog, personal blogs, SFX, about:mozilla newsletter, etc
• Rewarding contributors
  • Important aspect is to show recognition and allow people to get their privileges elevated. E.g. a blog post every once in a while with mentions of our top five contributors. O
  • What to base recognition on? TikiWiki has a karma scoring system, but it might not give an accurate picture as it depends more on how people use the system than what they contribute
    • np: Asked contributors and they didn't really like the idea of getting rated
    • zzxc: Concern of competition and abuse of the system
    • cww: Doesn't matter how you give people recognition, but that you do it

Knowledge Base

• 22 new KB articles (1 new en article without a bug report)
• 56 modified articles
  • mostly from locale leaders updating and translating content
• 22 active contributors
• Discussion about Firefox 3 content
  • Time to update regular KB articles to Firefox 3, while still supporting Firefox 2
  • Rename "Firefox 3" content view selector to "Firefox 3 Beta" to reflect the fact that it's not a released product
• Bugzilla: 6 new article requests, 5 new article bugs[3]
• Congratulations to AliceWyman who is now a KB article approver! Excited to have her with us
• New contributor: Leonidis Jones. Welcome!
• Community Support was renamed to Other Firefox support: This covers two separate issues:

1. Having a page called "Community Support" gives a false impression that support.mozilla.com is not a community site.
2. We can use it to list other support web sites as well, such as MozillaZine, PluginDoc, etc.; and other locales which already have large communities elsewhere have a place to put links.

• Still looking for ideas for hidden tags[4].
• Start updating with Firefox 3 content soon.

Forums

• Traffic a bit down from last week, but about the same as it's been for a month.
  • Statistics on what people are linking to in forum threads. Looking for ways to knock off some of the traffic. [5]
• 0.7 requirements getting feedback from contributors [6][7]
• Contributors complaining about the site being slow. ~20 seconds to load forum pages.
• Noticed a couple new contributors, remains to be seen if they become regulars.

Live Chat

• Cww providing status (Lucy didn't participate this meeting)
• A bunch of new contributors! Doing the best we can to train them.
• New KB article category for Live Chat documentation, editable by administrators and trusted Live Chat contributors
  • Would make sense to move regular KB contributor documentation to a similar category, editable by not only admins, but trusted KB contributors