Support/Weekly Meetings/Minutes 2008-03-31

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Support » Weekly Meetings » 2008-03-31

Attendees: djst, cilias, np, Lucy, nkoth, Cww, zzxc, morgamic, laura

Unfortunately, my computer crashed shortly after the meeting, so I lost the meeting notes that I wrote in an unsaved text document. :(

Sumo

  • Performance status [1]
    • The real problem is the time the app spends on serving a page, which is around 15-30 seconds. Should really be less than a couple of seconds.
    • Big thanks to xb95, justin, morgamic, laura, np, and nkoth for all their help so far!
    • Plan is to fix the problem in time for b5 release. The IT and webdev teams are on it.
  • SUMO day
    • Should prepare announcement to get included in this week's about:mozilla newsletter.
    • Will create wiki page for planning and brainstorming about the event [2]
  • Weekly metrics [3]
    • About the same traffic as last week, despite outage of over 24 hours
  • Reasoning for move from in-product help to sumo? (cilias)
    • Should reiterate why we're doing it; djst to blog about it this week

Knowledge Base

  • Bugzilla: 16 article requests (2 dups, 9 firewall requests) [4], 5 new articles [5]
  • Article feedback text box is now hidden by default (took effect Friday night?). Number of article comments has dropped considerably. Before: ~60+ comments/day. After: ~5 comments/day.
    • Some comments are still from people looking or help; so wording will need work.
  • Primary version of Firefox 3 article is up [6]. Thanks to David Craig (ravedave).
  • New bug in SHOWFOR [7], so please remember to preview your edits, to make sure it is working properly.

Forums

  • Contributors liking the somewhat faster forums. Non-scientific testing indicates it takes ~ 10 seconds to load a thread when logged in as opposed to 25 before. Would still like it to be ~ 5 seconds.
  • Other feature work put on hold for now.
  • Traffic up from last week despite outage. (People just waited until the site was back to ask their question?)
    • Traffic from article comments? (cilias)

Live Chat

  • Getting a steady trickle of trainees, not sure if due to the new "Did you know" module
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