Support/Weekly Meetings/Minutes 2008-06-16

Attendees: djst, cilias, np, Lucy, laura, zzxc, Cww

Sumo

Performance update from Laura: webdev/IT has run tests showing db transactions is our bottleneck.
- Mark will add another db slave, which should solve that
- Est. traffic on launch day: 4M reqs
Firefox 3 launch preparations
- Create Upgrading to Firefox 3 article (cilias)
- Create list of issues solved in Firefox 3 (cilias)
- Blog about the need for extra help during launch (djst)
- Manage live chat queue manually, communicate about more strict live chat policies during launch (Lucy)
- New article policy: if a common issue in Fx3 is detected, we will file a new KB article bug with severity Critical, and manually seed it into the Top 10 list on the start page
- Increased forum thread monitoring for trends and issues (np)
Firefox Screencast Contest closed
- Got 45 submissions
- Will vote and determine winners next week
SFD3 planning
Weekly metrics

Knowledge Base

Knowledge base is a "go" for Firefox 3.
- Some updates need to be made at time of release.
Bugzilla: 2 new article requests [1][2], 8 article bugs fixed [3].
Screenshot policy resolution (Disagree with it? Post in this thread.)
- Limit screenshot content per article to 200k.
- Do Firefox 3 screenshots first.
Video on how to translate articles: http://ilias.ca/flashback/translatingarticles.html

Forums

Question solved status up and running [4]
- Not too many marked as answered because it's limited to people who registered to post their question.
  - 1% of all threads marked as solved
  - 11% of all threads started by registered users marked as solved
- Should be a good source of potential KB content
Brace for Firefox 3 impact
- Quick turnaround on Firefox 3 support articles would be great for reducing questions asked.
- Identify issues for a potential 3.0.1.

Live Chat

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