Support/Weekly Meetings/Minutes 2009-06-15
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< Support | Weekly Meetings
Sumo
- Weekly metrics
- Last week's weekly support issues
- djst met up with European communities in Geneva last weekend (Mozilla Italia, Mozilla Hispano, Mozilla Germany, MozFR, Mozilla Denmark)
- Great SUMO discussion - will share notes shortly
- Mozilla Italia led a great session sharing their experiences with SUMO
- djst to blog about the meetup later this week
Knowledge Base
- 3.5 KB update
- Nelson says that new search cannot specify what articles people are clicking on for each search term
- cilias to file bug about it
- What to do with "Cannot connect after upgrading" [3]
- cilias to compare the drop in CSAT with previous releases (3.0.10 and 3.0.9) to determine if this drop is unique
- Adding screenshots tutorial is pimped out (has a screenshots and a screencast on how to add screencasts)
- New locales: Malay (ms), Romansh (rm)
- Locale update: Serbian (sr) has been split into sr-CYRL and sr-LATN
- New translations will be done in sr-CYRL first, and then the sr-LATN version can be generated with a script
- Thanks to Milos for advice and help here!
- Group permissions page is up. [4]
Forum
- Lots of great forum improvement suggestions at [5] and Support/ForumUX/PRD
- More of a list of wanted improvements of the forum than a PRD so far, but a great start to improve the (arguably) least "matured" component of SUMO
Live Chat
- based Live chat client PRD ready
- Updated with detailed goals for each milestone.
- chat tags from last week
- Lots of webmail issues, mainly due to Yahoo cookies
- Lots of webmail issues, mainly due to Yahoo cookies
- Blog post by tomorrow about getting community to participate with Live Chat during launch (Cww)
- Welcome to new live chat contributor BearTheGreat
Roundtable
- SFD video finally 95.00% done (thanks to ricmacas and a really really long day converting it to the right form factor. Just need to find a powerful computer to convert to Ogg/theora)
- RC1 releases today so SFD is next Thursday (25th). cww will blog.