Support/Weekly Meetings/Minutes 2010-05-24

Sumo

Kadir and Chris are enjoying a public holiday today
Balkans Meetup update:
- Three presentations:
  - How to get started with SUMO
  - About the future of Support
  - Why support is important and it's position at Mozilla
- All Balkan communities got a chance to put a face to our names and we to theirs. We had lively discussions about improvements to the KB with some great ideas. Everyone should have a good idea about why support is important and how to get started.
- Martin wants to localize or select a community member for localization of SUMO within the Bulgarian community.
- Edo wants to localize all SUMO articles into Croatian by the end of the year.
- Aleksander wants to localize the top articles into Bosnian as soon as he has free time from school.
- Pierros became the lead localizer for Greek and wants to localize the top articles.
- Gorjan became the lead localizer for Mazedonian and started localizing already.
- None of our new localizers had been product localizers before.
Weekly metrics
- Missing critical metrics due to end of support of Omniture before we were done migrating to Web Trends. Working with metrics team to sort this out.

Sumo development update

Met with Chris Howse
Began creating Workflows
The new guys are getting up to speed
Outage last Friday due to Google Pac Man. James has a nice writeup of what happened.
- Thanks to Dave Miller, Jeremy Orem and Paul C for their help getting this fixed!

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