Support/Weekly Meetings/Notes 2011-12-12

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Meeting Details

Mondays (meeting duration approx. 30-45 minutes) at:

  • 9:00 AM PST
  • 12:00 Noon EST
  • 16:00 UTC during summer
  • 18:00 CET
  • 11:00 CST

Phone call details:

  • California: 1-650-903-0800, x92 then 9309 then #,
  • Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
  • Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

  • 12-13-11 tomorrow
  • 12-20-11 next week
  • Elastic Search branch was merged and landed on Friday
    • Some minor bugs remain to trying it on prod

Roundtable

  • Last week we had a team week in Toronto along with sumodev. Group photo!
  • FYI, everyone is still recovering from the great email-apocalypse of 2011.

Firefox Status Update

  • Firefox 9 is out next Tuesday (12/20). We should do a SUMO day on Wednesday, 12/21. -- Updates will be manual (as in Help > About updates and download from mozilla.com only)

Metrics

Knowledge Base

  • It's time to get going on Fx 10 updates (Ibai is already on it!).

Mobile

  • Michelle is on vacation this week.

Services

Support Forum

  • There is a spam issue in the forums.
    • Kadir to follow up on the short and middle term solutions for this and future spam issues

Live Chat

  • Matthew to write document on future of Live Chat