Support/Weekly Meetings/Notes 2012-06-11

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Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

  • 9:00 AM PST
  • 12:00 Noon EST
  • 16:00 UTC during summer
  • 18:00 CET
  • 11:00 CST

Phone call details:

  • California: 1-650-903-0800, x92 then 9309 then #,
  • Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
  • Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

  • Video link (You'll have to download and install the Vidyo Desktop client) #sumo <== Click the link to use web-based chat

Sumo Development Update



  • New design of home page & landing pages metrics for first 72 hours

Article helpfulness down 1/2 a point

Forum questions stabilizing post-release

Bounce rate is down 4%

Firefox Status Update

There may be a 13.01. The decision will be made Wed. We are following a few top crashers and some emerging issues. Please see the Firefox 13 status thread for details.



Knowledge Base

  • This week - preparing for Firefox 14:


  • Incorporating feedback from helpfulness survey in preparation for final version of NativeUI
  • Finishing up docs for About page
  • Adding content for Sync native issues, master password + sync issue and tabletUI issue


Support Forum

  • Would like some feedback on Bug 762001. Depends on HTML Email notifications. (Tyler)
  • Working on improving Contributor documentation, will rerun thread answer helpfulness analysis after changes land (Tyler)


  • Due to some partner-related issues (Gandi, Hover and YouSendIt) and other issues we will probably do a Thunderbird 13.0.1 this week. For more details please check out the Thunderbird 13.0 Support Issues Wiki Page