Support/Weekly Meetings/Notes 2012-06-25

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Meeting Details

Mondays (meeting duration approx. 60 minutes) at:

  • 9:00 AM PST
  • 12:00 Noon EST
  • 16:00 UTC during summer
  • 18:00 CET
  • 11:00 CST

Phone call details:

  • California: 1-650-903-0800, x92 then 9309 then #,
  • Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
  • Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

  • Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

UX

Visual design:

  • Met with John Slater and Lee Tom last Thrusday to kick off the redesign. Bug 762255. Lots of explanations about why I chose five pages to serve as templates (comment #5)
  • The design is hoped to be finished by July 9. It starts today.
  • I will be working hand in hand with Lee. He will first establish the visual direction. I will help and adapt the design to the various page elements, whenever he needs it

Worked with Rehan and Ricky for these bugfixes:

  • Bug 759831 – AAQ flow progress bar, check it out
    • Also new, the icons are bigger (thanks, Ibai). This should make the whole process more easy on user
    • Next step: bug 758731, which is to shorten the AAQ flow. Chime in with your ideas!
  • Bug 758604 – Search button is now labeled “Search Mozilla Support”, as the research recommended!
    • Action item: the next time we perform a search analysis, the volume of searches for “Facebook” or other websites should go down
  • Bug 757608 – AoA notification

Logistics:

  • I worked on the Events Manager UX (Community Tools) last week
  • The Big Move
    • The timing might be spot on
    • Before I can adapt the visual design to the rest of the pages, I will need to review Lee’s work and help him along the way
    • Reviewing and helping will not take as much time as the actual design
    • This will give me some free time to prepare for the move
    • (It will happen relatively quickly and, I hope, also painlessly)

Firefox Status Update

  • Firefox 13.0.2 - Will be held on beta for at least a week due to risk
  • Flash needs to push update. Want to do it in the background without a prompt.
  • Firefox does not support this background updating. Must have 13.0.2 updates for it to go through.

Roundtable

  • Please add your comments, questions and updates here.

Metrics

  • The number of questions is on a somewhat high level, but our response rate is equally high.
  • We have added daily data to the contributors KPI.
  • L10n coverage is down, but that is expected, because we updated a large number of articles.
  • Rosana wants to take a closer look at how we measure L10n coverage. Ibai and Kadir to help with that.

Community

  • Support forum above 95% questions answered whole last week
  • AoA keeps growing reaching 123 contributors, some contributors had problems with accounts being disabled by Twitter, we're investigating the issue
  • Community survey is live, please take a moment and fill it in!
  • We're moving forward with Facebook support. The first tests were ran last week, Madalina will blog about more this week.
  • We'll also be notified by user engagement about any activity on Facebook, so we can react to it.
  • Madalina talked to contributor engagement and will be working on onboarding new localizers.
  • New Swedish localizers are getting started.

Knowledge Base

  • mzl.la share article links are ready now for most of the article
  • Search Tuning started last week. Anyone who wants to participate in these sessions is welcome. It is not required!
  • Automated Navigation is still progressing. We met last week to discuss UX implications. Meeting later to discuss L10n implications and benefits. Please add your thoughts and concerns to the wiki: https://wiki.mozilla.org/Support/Kitsune/Features/Auto-Nav

Mobile

Services

Support Forum

  • 99% questions answered on SUMO Day! We are discussing what are the next steps with SUMO Day, please join the thread here
  • Special SUMO Day to be organized this week due to NativeUI release

Thunderbird

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