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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 413/614 = 67% (last week:69%)
  2. Top 5 active (getactive.rb)
  3. contributors - 59 matt_678579 of Australia (v);  ; 8 rtanglao ; 6 elcameleon1 (v); 48, Wayne Mery of USA (v);18 rsx11m of USA (v); 55 chris ramsden aka xenos (v); 10 davro (v); 15 abrath66 (v); 12 bluebearcomic (v) (gethappykludged.rb)
  4. new contributors: bluebearcomic, welcome! ! - always looking for new contributors, roland AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 80/4, Tue 89/8, Wed 98/6, Thu 87/7, Fri 81/6, Sat 63/7, Sun 49/8 (getNumCreatedNumResolved.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT
  2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT

GS Stats Graphic

14-20March2011-Community stats for Mozilla Messaging.png