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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 715/6958 = 72% (1 week ago:75%) (not sure why it's up and down!)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 88 matt_678579 of Australia (v); 31 Wayne Mery of USA (v);39 rsx11m of USA (v); 86 chris ramsden aka xenos (v); 11 elcameleon1 (v); 22 rtanglao ; 6 tanstaafl (v); 13 christ1 9v) (gethappykludged-m.rb)
  4. new contributors: "christ1" welcome! always looking for new contributors, questions or problems? email roland AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 113/5, Tue 145/4, Wed 152/4, Thu 122/12, Fri 125/9, Sat 79/8, Sun 77/5(getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

27June-3July2011Community stats for Mozilla Messaging.png