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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 476/640 = 74% (2 weeks ago:78%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 282,matt_678579 (v); 174,sfhowes (v); 124,stan_647060 (v); 82,christ1 (v); 63,anje_yelf (v);58,boooooo (v);51,wayne_mery (v);41,chrisramsden (v);33,jmn_3372739 (v);23,san_2972983 (v);16,oeekker (v);11,finitarry (v);9,bernd_s (v);6,rsx11m (v);


  1. new contributors: boooo aka katiep, welcome!; always looking for new contributors, questions or problems? email rtanglao AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  2. new / closed topics Monday-Sunday: Mon 166/5, Tue 185/16, Wed 231/9, Thu 193/14, Fri 197/7, Sat 132/8, Sun 133/10 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

9-15April2012-GS-TB-Community stats for Mozilla Messaging.png