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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 500/634 = 79% (1 week ago:77%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 165,sfhowes (v);134,wayne_mery (v);105,anje_yelf (v);83,stan_647060 (v);82,chrisramsden (v);82,christ1 (v);43,oeekker (v);41,elcameleon1 (v);29,finitarry (v);28,matt_678579 (v);26,bernd_s (v);17,rsx11m (v);12,jmn_3372739 (v);9,san_2972983 (v);7,rtanglao


  1. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  2. new / closed topics Monday-Sunday: Mon 244/10, Tue 265/10, Wed 233/9, Thu 266/3, Fri 206/9, Sat 131/8, Sun 107/1 (getNumCreatedNumResolved-m.rb)

\2f\2a omacnnac\2a\2f

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

7-13May2012-GetSatisfactin-Thunderbird-1of2-2012-05-14 1603.png 7-13May2012-GetSatisfactin-Thunderbird-2of2-2012-05-14 1607.png