Thunderbird/StatusMeetings/2012-07-03/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 486/612 = 79% (1 week ago:75%)
2. Top 5 active (getactive-m.rb)
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/still_hangs_on_start_up_sending_login_information
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_freezing_when_opened
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_lost_inbox_emails
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/junk-1jp84i
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/latest_tb_update_is_reeking_havoc
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 183,wayne_mery (v);139,sfhowes (v);100,san_2972983 (v);91,stan_647060 (v);85,chrisramsden (v);84,anje_yelf (v);77,matt_678579 (v);23,rob_653835 (v);18,christ1 (v);(gethappykludged-m.rb)
4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 189/10, Tue 201/4, Wed 190/6, Thu 202/10, Fri 179/8, Sat 87/4, Sun 130/6 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic