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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 495/684 = 72% (3 weeks ago:81%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 50,matt_678579 (v);133,sfhowes (v);118,anje_yelf (v);89,san_2972983 (v);85,chrisramsden (v);81,dale_edsen (v);50,wayne_mery (v);36,finitarry (v);35,christ1 (v);30,stan_64706 (v);25,richard_helliwell (v);20,rtanglao ;13,elcameleon1 (v);(gethappykludged-m.rb)
  4. new contributors: Big thank-you and welcome to dale_edsen aka airmail 793 AND richard_helliwell!; always looking for new contributors, questions or problems? email rtanglao AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 226/9, Tue 217/79, Wed 212/27, Thu 208/11, Fri 220/19, Sat 129/2, Sun 102/17 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

10-16September2012-TB-GS-Community stats for Mozilla Messaging.png