Support/Summit Activities: Difference between revisions
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== | == Sessions == | ||
=== How to write awesome documentation === | === How to write awesome documentation === | ||
[http://sumo.graymattergravy.com/slides/betterfm/ '''Slides Here''']<br> | |||
We all want people to RTFM. SUMO depends on that so we've been working hard on making a better FM. In this session we'll share what we've learned about making awesome documentation.<br> | |||
In this session we'll: | In this session we'll: | ||
*Go over the techniques that make documentation engaging and why they work. | *Go over the techniques that make documentation engaging and why they work. | ||
| Line 13: | Line 15: | ||
*Host: Cheng Wang (IRC:Cww) | *Host: Cheng Wang (IRC:Cww) | ||
=== Kitsune | === <strike>Kitsune Knowledge Base demo</strike> (not approved) === | ||
This session will be a demonstration and walkthrough of the wireframes and user interaction developed for the new SUMO Knowledge Base. Particpants will be encouraged to provide feedback.<br> | |||
== | In this session we'll: | ||
*Step though wireframes and user interaction with one or more participants as a demonstration. | |||
*Encourage particpants and observers to provide feedback. | |||
Hosts: Chris Ilias (IRC:cilias), Michael Verdi (IRC:michaelverdi), and Kadir Topal (IRC:Topal) | |||
== Lightning talks == | |||
=== Helping Everyone === | === Helping Everyone === | ||
How people (even those outside Mozilla) can get involved with support and answer one question per day in the forum. | How people (even those outside Mozilla) can get involved with support and answer one question per day in the forum. | ||
* Host: Kadir Topal (IRC:Topal) | * Host: Kadir Topal (IRC:Topal) | ||
== | == Science Fair projects == | ||
=== Kitsune forum === | === Kitsune forum === | ||
Demo of the new support forums. | Demo of the new support forums. | ||
| Line 30: | Line 37: | ||
Explanation of how live chat works, which users seek live chat, and what is needed to make it work. Then a discussion to share ideas/mockups/demos about how to improve live chat. (May be a session) | Explanation of how live chat works, which users seek live chat, and what is needed to make it work. Then a discussion to share ideas/mockups/demos about how to improve live chat. (May be a session) | ||
* Host: Matthew Middleton (IRC:zzxc) | * Host: Matthew Middleton (IRC:zzxc) | ||
[[Category:Support Archive]] | |||
Latest revision as of 09:00, 14 July 2021
Sessions
How to write awesome documentation
Slides Here
We all want people to RTFM. SUMO depends on that so we've been working hard on making a better FM. In this session we'll share what we've learned about making awesome documentation.
In this session we'll:
- Go over the techniques that make documentation engaging and why they work.
- Walk through a SUMO article re-write, explaining our thought process.
- Answer questions.
Host: Michael Verdi (IRC:michaelverdi)
How SUMO can help other teams in Mozilla
How we can do more for teams like Engagement, Engineering, QA. It could focus on what we're doing today and list things like what metrics we can provide. Above all be a free-form discussion where people from various teams can provide feedback and propose ideas on how we can do better and collaborate more efficiently.
- Host: Cheng Wang (IRC:Cww)
Kitsune Knowledge Base demo (not approved)
This session will be a demonstration and walkthrough of the wireframes and user interaction developed for the new SUMO Knowledge Base. Particpants will be encouraged to provide feedback.
In this session we'll:
- Step though wireframes and user interaction with one or more participants as a demonstration.
- Encourage particpants and observers to provide feedback.
Hosts: Chris Ilias (IRC:cilias), Michael Verdi (IRC:michaelverdi), and Kadir Topal (IRC:Topal)
Lightning talks
Helping Everyone
How people (even those outside Mozilla) can get involved with support and answer one question per day in the forum.
- Host: Kadir Topal (IRC:Topal)
Science Fair projects
Kitsune forum
Demo of the new support forums.
- Host: Cheng Wang (IRC:Cww)
Live Chat
Explanation of how live chat works, which users seek live chat, and what is needed to make it work. Then a discussion to share ideas/mockups/demos about how to improve live chat. (May be a session)
- Host: Matthew Middleton (IRC:zzxc)