Thunderbird/Support/Troubleshooting Checklist: Difference between revisions
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(→Checklist in markdown: Thunderbird Troubleshoot Mode) |
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* 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-) | * 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-) | ||
* 4. copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug) | * 4. copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug) | ||
* 5 If 4. doesn't help then try getting Thunderbird logs | * 5 If 4. doesn't help, and you are somewhat technical and have some time, then try getting Thunderbird logs. See https://wiki.mozilla.org/MailNews:Logging | ||
==Checklist in markdown== | ==Checklist in markdown== | ||
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* 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-) | * 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-) | ||
* 4. copy/paste TB troubleshooting information (Thunderbird app menu `☰` -> `Help` -> `Troubleshooting information`) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug) | * 4. copy/paste TB troubleshooting information (Thunderbird app menu `☰` -> `Help` -> `Troubleshooting information`) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug) | ||
* 5 If 4. doesn't help then try getting Thunderbird logs | * 5 If 4. doesn't help, and you are somewhat technical and have some time, then try getting Thunderbird logs. See https://wiki.mozilla.org/MailNews:Logging | ||
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Revision as of 14:21, 24 July 2025
Checklist in wikmedia format for this wiki and for SUMO
- 1. Try [https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbirdThunderbird Thunderbird Troubleshoot Mode]
- 2. Try disabling all 3rd party software including anti-virus, firewall etc
- 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-)
- 4. copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug)
- 5 If 4. doesn't help, and you are somewhat technical and have some time, then try getting Thunderbird logs. See https://wiki.mozilla.org/MailNews:Logging
Checklist in markdown
- 1. Try [Thunderbird Troubleshoot Mode](https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbirdThunderbird)
- 2. Try disabling all 3rd party software including anti-virus, firewall etc
- 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-)
- 4. copy/paste TB troubleshooting information (Thunderbird app menu `☰` -> `Help` -> `Troubleshooting information`) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug)
- 5 If 4. doesn't help, and you are somewhat technical and have some time, then try getting Thunderbird logs. See https://wiki.mozilla.org/MailNews:Logging
How to get Thunderbird logs in Windows:
You can open a command prompt (not powershell) and use the following:
set MOZ_LOG=timestamp,IMAP:5 set MOZ_LOG_FILE=output.txt "C:\Program Files\Thunderbird Daily\thunderbird.exe" -no-remote -profile "C:\Users\<USER>\AppData\Roaming\Thunderbird\Profiles\<PROFILE>"
There is more detail here: https://wiki.mozilla.org/MailNews:Logging?_gl=1*1v8k5z8*_ga*MTI5ODQ1ODk5OS4xNzE1NjA1NTQz*_ga_2VC139B3XV*czE3NTMyMTM4Mzgkbzc0JGcwJHQxNzUzMjE0MjY3JGo2MCRsMCRoMA..#Gecko_Logging