QA/Execution/Web Testing/SUMO/2.3: Difference between revisions

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Testing the Knowledge Base: SUMO release 2.3
= Overview  =


TIKI vs. MEDIA WIKI MARKUP
This page provides a list of what to look for while testing the new Knowledge Base: SUMO release 2.3.


https://support.mozilla.com/en-US/kb/TikiWiki+vs+MediaWiki+Markup
Users are able to read most everything, but to create a new article, edit, etc. they must be logged in.


Next time:
Many article, header and footer links go to production [mozilla.com], but testing needs to be on master.support.mozilla.com
* update old testcases
* more detail in testcases: esp calculations
* not auto-refreshing data intended
* don't test IE6- 90% marked as 'won't fix'


UPDATES:
== Exempt from testing ==
* IE6
* Admin functions
* Text: Latin generic phrases, or generic English [ex: Topic Name 1 on /home]
* /mobile home page links
* Log in page is still tiki
* translations of the page in other locales [ex: https://master.support.mozilla.com/de/gallery/images]


New Features:
=== open bugs ===
* en-US/home page is not complete with bad links, unlinked articles, and generic text
* upload in media gallery not working for foreign characters
* deleting images in media gallery not fully implemented yet
* no video icons [yet] for videos in the media gallery
* sidebar links not all working
* bad link to Support Document Guide on /edit
* /mobile page links not finished
* Opera 'Help With' sidebar not working
* /contributors dashboard 'Translations Needing Updates' isn't populating
* not all documents migrated correctly on /kb/all list, ex: https://master.support.mozilla.com/en-US/kb/*Plugin%20crash%20reports
* and MANY more- see open bugs list


- search results display category articles during Ask a Question when they are available [NOTE: asking a question search results will still display Latin stub data]
== Links for testing and reporting bugs: ==


- Able to start Ask a Question flow as an anonymous user- user can register or log in at the end of the flow
[http://master.support.mozilla.com/ Staging test site]<br>


New bugs:
[http://support.mozilla.com/kb Production site]<br>


- IE6 unable to open more system details
[http://moxie.jamessocol.com/bugstats/sumo/2.3 Existing bugs- Open and Resolved]<br>


- IE6 close button displays as a box
[https://bugzilla.mozilla.org/enter_bug.cgi?product=support.mozilla.com&component=General File a new bug in Bugzilla]<br>


- IE6 upload image thumbnail issue
[https://master.support.mozilla.com/en-US/kb/kitsune-markup?s=markup+chart&as=s wiki syntax display]


- IE6 security warnings
[https://wiki.mozilla.org/Support/Kitsune/KB/WikiSyntax Tips on testing Wiki syntax]


- IE fails to give error that upload image is too large
[https://bugzilla.mozilla.org/show_bug.cgi?id=604443 CSS rules on Wiki syntax]


- page fails to load after reporting post on 2 browsers
[https://litmus.mozilla.org/run_tests.cgi?test_run_id=135 Knowledge Base litmus test cases]


- page reply error changes pagination links
= Test Cases  =


- IE7 numbered list all items marked as '1'
== Create article  ==
[https://master.support.mozilla.com/en-US/kb/new new article]
* new articles do not display content until they have an approved revision
* required fields include title, slug, category, summary, and content
* field testing
* summary
* content
* test toolbar formatting
* test media wiki markup displays correctly
* add subarticles
* test SHOWFOR [see wiki syntax links]
* preview article
* submit/cancel changes


- long question titles overlap sidebar display
== Edit article ==
* edit description fields > generates no history
* edit content > adds revision to history
* preview changes
* submit/cancel changes
* toolbar


- IE JS error when asking a blank question
== Article History ==
* Admins able to approve/reject revisions
** minor, content changes, major
** If you want to approve/reject revisions, log in with username: sumo1 pw: sumo1
* compare revisions


- IE7 unable to reply with an image
== Email notifications ==
* automatic for article author
* subscribe/unsubscribe to notifications
* approved/rejected revision notification with optional text to editor


Fixed bugs:
== Search ==
* search results for both kb articles, forum posts, and questions
* able to search keywords
* articles display based on relevant OS/Browser checkboxes in article


- large images are resized after uploading. This did not fix images uploaded prior to 7/30
== Article Discussion ==
* Create a new thread
* Add reply to a thread


== Localization ==
* Able to localize any /en-US/kb/article into another language when logged in
* URL format: https://master.support.mozilla.com/fr/kb/super-taxi-driver/translate
* can create new articles in other locales, but unable to localize
* localize tab goes to list of languages and then to localize page


SPECS: https://wiki.mozilla.org/Support/ForumRedesignPRD
== Media gallery ==
 
* https://master.support.mozilla.com/en-US/gallery
TEST CASES:
* able to upload images and videos in allowed formats
 
1) Open Firefox
 
2) https://litmus.mozilla.org/
 
3) log in
 
4) https://litmus.mozilla.org/run_tests.cgi?test_run_id=173
 
5) add any available configuration data from the platform and OS drop downs> Click 'Submit configuration'> Click 'Submit' on subgroup page
   
TEST ENVIRONMENT:
 
- Log in link: https://support-stage.mozilla.com/tiki-login_scr.php?locale=en-US
 
- Questions app: https://support-stage.mozilla.com/en-US/questions
 
 
TEST FEATURES:
 
- ask a question
 
- author edits question
 
- answer a question- includes toolbar buttons
 
- edit your answer to a question
 
- most recent vs most requested sorts
 
- solved/unsolved filter
 
- my contributions filter
 
- accept solution to question by author
 
- filter by tag [by clicking tags]
 
- atom feeds for questions and answers
 
- question system details displayed- OS/browser
 
- question forum view- number of replies, contributed, un/solved
 
- I have this problem too button [does not yet include email notifications]
 
- helpful/not helpful buttons for answers - check answer totals, see listed
under questions
 
- related questions display based on tag[s] for question
 
- email notifications
 
- report this post
 
- forum pagination
 
- question reply pagination
 
- upload images in answer
       
 
LIST OF AREAS NOT TO TEST:
 
- No localization testing
 
- Admin functions- edit all answers, edit all replies, delete answer/reply, add/edit/delete tags, lock post
 
- Translations
 
- top contributors module - this is updated by an automated task
 
   
OPEN BUGS:
 
- Chrome user signed in info wraps
 
- IE 6/7 runs single tags together
 
- Question title disappears during question creation on invalid input

Latest revision as of 22:43, 12 November 2010

Overview

This page provides a list of what to look for while testing the new Knowledge Base: SUMO release 2.3.

Users are able to read most everything, but to create a new article, edit, etc. they must be logged in.

Many article, header and footer links go to production [mozilla.com], but testing needs to be on master.support.mozilla.com

Exempt from testing

open bugs

  • en-US/home page is not complete with bad links, unlinked articles, and generic text
  • upload in media gallery not working for foreign characters
  • deleting images in media gallery not fully implemented yet
  • no video icons [yet] for videos in the media gallery
  • sidebar links not all working
  • bad link to Support Document Guide on /edit
  • /mobile page links not finished
  • Opera 'Help With' sidebar not working
  • /contributors dashboard 'Translations Needing Updates' isn't populating
  • not all documents migrated correctly on /kb/all list, ex: https://master.support.mozilla.com/en-US/kb/*Plugin%20crash%20reports
  • and MANY more- see open bugs list

Links for testing and reporting bugs:

Staging test site

Production site

Existing bugs- Open and Resolved

File a new bug in Bugzilla

wiki syntax display

Tips on testing Wiki syntax

CSS rules on Wiki syntax

Knowledge Base litmus test cases

Test Cases

Create article

new article

  • new articles do not display content until they have an approved revision
  • required fields include title, slug, category, summary, and content
  • field testing
  • summary
  • content
  • test toolbar formatting
  • test media wiki markup displays correctly
  • add subarticles
  • test SHOWFOR [see wiki syntax links]
  • preview article
  • submit/cancel changes

Edit article

  • edit description fields > generates no history
  • edit content > adds revision to history
  • preview changes
  • submit/cancel changes
  • toolbar

Article History

  • Admins able to approve/reject revisions
    • minor, content changes, major
    • If you want to approve/reject revisions, log in with username: sumo1 pw: sumo1
  • compare revisions

Email notifications

  • automatic for article author
  • subscribe/unsubscribe to notifications
  • approved/rejected revision notification with optional text to editor

Search

  • search results for both kb articles, forum posts, and questions
  • able to search keywords
  • articles display based on relevant OS/Browser checkboxes in article

Article Discussion

  • Create a new thread
  • Add reply to a thread

Localization

Media gallery

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