Support/Goals/2011Q1: Difference between revisions

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== Non-goals (more like todo:s) ==
== Non-goals (more like todo:s) ==


*Typography improvements for the KB (<u>Michael</u>)
*Typography improvements for the KB (<u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#KB_Typography_Improvements|Details]]

Revision as of 15:19, 10 January 2011

Products & Content

  • Update all articles for Firefox 4 (carryover from Q4, Michael/Cheng) Details
    • Coordinate localization of Firefox 4 articles (Kadir): details
  • Add screencasts for top X articles (carryover from Q4, Michael) Details
  • Implement dedicated Firefox Sync and Firefox Home start pages (Michael/Cheng) Details

Mobile

  • Update all articles for Firefox 4 (Michael) Details
    • Coordinate localization of Firefox 4 articles (Kadir): details
  • Establish regular Mobile support metrics reporting (Cheng)
  • Implement small screen templates on SUMO (w/ Jason Grlicky, David/Michael)
  • Restructure mobile KB (Michael)
    • Merge some of the existing plain tutorials Details
    • Add troubleshooting articles Details

Metrics & Optimization

  • Automatic metrics dashboard (Cheng)
  • KB Dashboard (most popular articles)
  • Contributor dashboard

Community

  • Support Firefox Day (carryover, Cheng/Kadir)
  • Sprints around specific product & SUMO releases (Kadir/[cheng/michael/Matthew depending on sprint])
  • Work with Engagement on a plan for better community participation and reward
    • PRD+implementation of one of the means that is agreed upon: details

Development

Non-goals (more like todo:s)

  • Typography improvements for the KB (Michael) Details