Thunderbird/StatusMeetings/2011-09-06/SupportAppendix: Difference between revisions

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(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 715/946 =76% (1 weeks ago:77%) (not sure why it's up and down!) # Top 5 active ([https://github.co...")
 
 
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# sadness = 715/946 =76% (1 weeks ago:77%)  (not sure why it's up and down!)
# sadness = 715/946 =76% (1 weeks ago:77%)  (not sure why it's up and down!)
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 27,http://getsatisfaction.com/mozilla_messaging/topics/new_message_toolbar_removal
#* 20,http://getsatisfaction.com/mozilla_messaging/topics/address_book_disappeared_all_my_addresses_are_gone
#* 22,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_messages
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_make_my_tb_start_up_faster
#* 21,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_email_messages_in_thunderbird_6
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_set_up_an_exchange_account_in_thunderbird
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/address_book_disappeared_all_my_addresses_are_gone
#* 12,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_6_keeps_freezing
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_6_is_slow
#* 10,http://getsatisfaction.com/mozilla_messaging/topics/rfc_5746_issue_v5_0_but_not_v3_1_7
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 59 matt_678579 of Australia (v); 138 Wayne Mery of USA (v);50 rsx11m of USA (v); 131 chris ramsden aka xenos (v); 25 elcameleon1 (v);  13 jonathan_protzenko (v); 47 finitarry (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 108 matt_678579 of Australia (v); 195 Wayne Mery of USA (v);65 christ1 of USA (v); 52 chris ramsden aka xenos (v); 40 elcameleon1 (v);  9 jonathan_protzenko (v); 60 finitarry (v); 4 david_bienvenu ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: finitarry welcome!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: none!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 270/10, Tue 146/8, Wed 280/5, Thu 276/10, Fri 233/16, Sat 182/9, Sun 200/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
# new / closed topics Monday-Sunday: Mon 279/22, Tue 310/12, Wed 361/11, Thu 361/11, Fri 301/9, Sat 181/9, Sun 208/12 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])


== 20% projects ==
== 20% projects ==
Line 17: Line 17:


== GS Stats Graphic ==
== GS Stats Graphic ==
[[File:File:29August-4September2011Community_stats_for_Mozilla_Messaging.png|500px]]
[[File:29August-4September2011Community_stats_for_Mozilla_Messaging.png|500px]]

Latest revision as of 07:09, 6 September 2011

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 715/946 =76% (1 weeks ago:77%) (not sure why it's up and down!)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 108 matt_678579 of Australia (v); 195 Wayne Mery of USA (v);65 christ1 of USA (v); 52 chris ramsden aka xenos (v); 40 elcameleon1 (v); 9 jonathan_protzenko (v); 60 finitarry (v); 4 david_bienvenu (gethappykludged-m.rb)
  4. new contributors: none!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 279/22, Tue 310/12, Wed 361/11, Thu 361/11, Fri 301/9, Sat 181/9, Sun 208/12 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic

29August-4September2011Community stats for Mozilla Messaging.png

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