Thunderbird/StatusMeetings/2012-03-20/SupportAppendix: Difference between revisions

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(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 599/789 = 76% (1 week ago:75%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/get...")
 
 
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# sadness = 599/789 = 76% (1 week ago:75%)  
# sadness = 599/789 = 76% (1 week ago:75%)  
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 200,http://getsatisfaction.com/mozilla_messaging/topics/all_sent_messages_regarded_as_abuse
#* 55,http://getsatisfaction.com/mozilla_messaging/topics/how_do_you_disable_tabs_on_top_in_tb_11b
#* 169,http://getsatisfaction.com/mozilla_messaging/topics/transaction_failed_cannot_send_message_due_to_possible_abuse
#* 20,http://getsatisfaction.com/mozilla_messaging/topics/anyway_to_put_tabs_under_the_main_menu_bar_in_new_version
#* 22,http://getsatisfaction.com/mozilla_messaging/topics/account_listing_after_2_0_0_22_10_0_2_upgrade-rbfmc
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_11_has_issues
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/show_art_logos_images_etc_in_an_incoming_e_mail
#* 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_is_slow_to_launch
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/issues_with_certificates_tb5_on_os_x_lion
#* 16,http://getsatisfaction.com/mozilla_messaging/topics/error_message_when_sending_email-nxwtf
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 178,sfhowes (v); 151,christ1 (v); 149,anje_yelf (v); 147,stan_647060 (v); 142,matt_678579 (v); 131,chrisramsden (v); 104,wayne_mery (v); 67,bernd_s (v); 30,san_2972983 (v); 23,rsx11m (v);17,finitarry (v); 16,bf_2759775 (v); 13,rob_1864031 (v); 11,sierra_bison (v); 8,jonathan_protzenko (v);7,elcameleon1  (v); ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 227,sfhowes (v); 199,stan_647060 (v) ; 101,wayne_mery (v) ;93,matt_678579 (v); 92,chrisramsden (v);72,san_2972983 (v); 53,bernd_s (v); 46,anje_yelf (v); 46,jmn_3372739(v);41,rsx11(v);37,rtanglao; 27,christ1(v); 24,finitarry(v);20,elcameleon1(v);6,jonathan_protzenkoljt_3793498([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: sierra_bision, welcome!;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: none;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 176/7, Tue 200/21, Wed 185/11, Thu 193/6, Fri 191/8 Sat 196/9, Sun 251/25 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
# new / closed topics Monday-Sunday: Mon 234/12, Tue 266/20, Wed 234/36, Thu 200/18, Fri 209/16 Sat 141/4, Sun 131/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])


== 20% projects ==
== 20% projects ==

Latest revision as of 05:20, 20 March 2012

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 599/789 = 76% (1 week ago:75%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 227,sfhowes (v); 199,stan_647060 (v) ; 101,wayne_mery (v) ;93,matt_678579 (v); 92,chrisramsden (v);72,san_2972983 (v); 53,bernd_s (v); 46,anje_yelf (v); 46,jmn_3372739(v);41,rsx11(v);37,rtanglao; 27,christ1(v); 24,finitarry(v);20,elcameleon1(v);6,jonathan_protzenkoljt_3793498(gethappykludged-m.rb)
  4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 234/12, Tue 266/20, Wed 234/36, Thu 200/18, Fri 209/16 Sat 141/4, Sun 131/9 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic

12-18March2012-Community stats for Mozilla Messaging.png

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