Support/KB/Meetings/2012-04-05: Difference between revisions

From MozillaWiki
Jump to navigation Jump to search
Line 22: Line 22:


==Roundtable==
==Roundtable==
*Kadir wants 5min to talk about a forum issue he's needs feedback on before he's off for a week.
*Kadir wants 5min to talk about a forum issue he needs feedback on before he's off for a week.


==Desktop==
==Desktop==

Revision as of 01:31, 5 April 2012

Meeting Details

Thursdays:

  • 09:00 PDT
  • 11:00 CDT
  • 12:00 EDT
  • 16:00 UTC
  • 18:00 CET


Phone call details:

  • California: 650-903-0800 then extension 92
  • Toronto: 416-848-3114 then extension 92
  • Toll-free: 800-707-2533 then password 369
  • Skype (free): +18007072533 then password 369

Then, enter the conference number: 9435#

Video details:

  • Guest video link
  • You will need to download and install the Vidyo desktop software.

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Roundtable

  • Kadir wants 5min to talk about a forum issue he needs feedback on before he's off for a week.

Desktop

Improving content

There are a lot of recommendations to implement around improving our existing content. It actually cuts across desktop, mobile and services.

  • Creating a style guide
  • Completion of the synonym ring
  • Tagging articles
  • Renaming articles
  • Suggested tweaks to existing article content

In addition, Michael, Michelle and Ibai have at some point thought about how to improve our in-content help.

New content

Breaking Issues

  • Michael & Cheng are working on creating a Breaking Issues team.
  • Firefox 11 breaking issues - A few things were documented this week. The big problem has been the blocklisting of Java which was complicated by mistakes on our part and by Apple.

Firefox 12

  • We are way behind on documenting Firefox 12 changes. I don't believe any of these have been done.

Content gaps

There were some gaps identified by the IA work:

  • How to change the language Firefox uses
  • General Internet and computer info (this was seen at the Firefox Clinic)
  • More video

Mobile

  • start page draft on support.allizom.org/mobile with drafts of landing pages
  • working on the list of articles to update in the goal https://wiki.mozilla.org/Support/Goals/NativeUIdocs
    • Since nativeUI wasn't delivered in Q1, this will continue to Q2 goals; in breaking news, FF13 will not be the vehicle for nativeUI delivery. It will be FF14 instead, but off-the-train, so we'll somehow put 14 into the android market at end of April FWIU after just hearing about it.
  • New articles we need to write:
    • Search tools for mobile
    • Scoobidiver's list
    • What's new
  • Existing articles we need to update:
    • How do I add a bookmark (shortcut) to my phone's home screen?
    • How do I use bookmarks on mobile?
    • How do I use tabs on mobile?
    • How do I change my language on mobile?
    • How do I enlarge the font size?
    • How do I find and install add-ons?

Services

Marketplace

Metrics

Localization

Community

Localizers

English KB editors & reviewers

Retrieved from "https://wiki.mozilla.org/index.php?title=Support/KB/Meetings/2012-04-05&oldid=416720"